Francois Vilela
Chicago,IL
Summary
Accomplished Flight Attendant offering over 10 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
9
9
years of professional experience
Work History
Flight Attendant
American Airlines
Chicago, IL
08.2013 - 06.2022
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Education
High School Diploma -
São Paulo
Skills
- Passenger Behavior Monitoring
- Aircraft Safety Checks
- Emergency Care
- Adult AED and CPR
- Pre-Flight Briefings
- Passenger Care
- Evacuation Procedures
- Flight Operation Assistance
- Emergency Procedures Knowledge
- Airline Policies
- Reading Comprehension
- Verbal and Written Communication
- Fire Extinguishers
- Guest Satisfaction
- Client Support
- Federal Guidelines
- Company Culture and Values
- Crew Recruitment
- Special Needs Assistance
Portuguese
Fluently in Portuguese
Languages
Portuguese
Native or Bilingual
Timeline
Flight Attendant
American Airlines
08.2013 - 06.2022
High School Diploma -
São Paulo
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