Francy Rodriguez Miranda
Miami,FL
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
23
23
years of professional experience
Work History
Sales Associate Specialist
Rooms To Go
08.2004 - Current
- DIAMOND & CONTEST MATTRESS WINNER FOR 20 YRS ,Offered each customer top-notch, personal service to boost sales and customer satisfaction. HIGHEST MATTRESS TICKET , LOWEST CANCELLATION RATE, i listen to your needs and find a solution
- GUIDING CUSTOMERS TO MAKE BEST SLEEP DECISIONS,Answered questions about store policies and addressed customer concerns.
- KEEPING LOYAL customers and helped with product questions, selections, and purchases.
- TRAIN NEW HIRES TO GUIDE CUSTOMERS AND SOLVE PROBLEMS
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Self-motivated, with a strong sense of personal responsibility.
French Translator
Chomette Favor
01.2001 - 04.2004
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted spoken and written languages other than English and vice versa.
- Interpreted conversations between foreign language-speaking clients and others
Education
Bachelor of Arts - French Language And Literature
Alliance Française
Havana,cuba07.2003
High School Diploma -
Jose Marti
Havana,cuba07.1997
Skills
- Customer Service
- Order Processing
- Conflict Resolution
- Customer Assistance
- Sales Goals Attainment
- Suggestive Selling
- Fluent in ENGLISH, FRENCH,SPANISH
- Product Recommendations
- Relationship Building
- Problem-Solving
Additional Information
speaks english,spanish and french
top mattress sales specially TEMPUR PEDIC MATTRESS & ADJUSTABLE BASES ,
top performance sales MILLION DOLLAR CLUB MEMBER
mattress & bases trainer for my actual company
Languages
English
Full Professional
Timeline
Sales Associate Specialist
Rooms To Go
08.2004 - Current
French Translator
Chomette Favor
01.2001 - 04.2004
Bachelor of Arts - French Language And Literature
Alliance Française
High School Diploma -
Jose Marti
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