FRANDY CALIXTE
Indianapolis,Indiana
Summary
Dynamic professional with experience at Amazon, excelling in customer satisfaction and engagement. Proven ability in technical support and hardware installation, enhancing operational efficiency. Established strong interdepartmental relationships and streamlined inventory processes, significantly reducing waste. Committed team player, volunteering during peak periods to ensure seamless service delivery.
Overview
5
5
years of professional experience
Work History
Amazon Associate
Amazon
07.2020 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and maintaining optimal stock levels.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science - Information Technology
Ivytech
Indianapolis, IN12-2025
GED -
Warren High School
Indianapolis, IN08-2024
Bachelor’s Degree in Political Science And Philoso - Political Science
IERAH/ISERSS
Port-Au-Prince, HT10-2022
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Wireless networking
- Helpdesk services
- Software upgrades
- Hardware and software repair
- Hardware and software configuration
- Device installation
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Amazon Associate
Amazon
07.2020 - Current
Associate of Science - Information Technology
Ivytech
GED -
Warren High School
Bachelor’s Degree in Political Science And Philoso - Political Science
IERAH/ISERSS
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