Summary
Overview
Work History
Education
Skills
Timeline
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Frandy Heredia

Sales
Wyomissing,PA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Strong Organizational and highly developed interpersonal skills in a multitasking environment.

Exceptional communications skills (written and verbal) and customer relations skills.

Energetic work attitude, team leader, building and a team player.

Bilingual fluent in English and Spanish

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Sales Associate

T Mobileretailer
Reading, PA
03.2019 - 07.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Open and close the store;
  • Create an environment for discovery in your store that sparks new ideas for using mobile communications;
  • Keep abreast of the rapidly evolving Wireless technology;
  • Offer consultative sales and service to our customers by being an expert in products and services;
  • Maintain all store standard operational procedures;
  • Execute the processes and procedures that ensure that the front of the store works as well as the back from a customer perspective;
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store;
  • How our ever expanding-coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network;
  • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources;
  • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise;
  • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further;
  • Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate;
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment;
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology;
  • Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by.

Implementation Project Leader

Franklin Heredia
Bronx, NY
06.2011 - 01.2019
  • Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Oversaw purchases of [Type] equipment and software.
  • Designed and implemented key metrics to measure asset inventory accuracy.
  • Answering phone calls
  • Checking inventory
  • Project schedules
  • Documenting and following up on important actions and decisions from meetings
  • Ensuring project deadlines are met
  • Determining project changes
  • Preliminary project research on-site condition
  • Manage project documents
  • Disseminate meeting minutes
  • Direct and monitor the project team
  • Undertaking project tasks as required
  • Providing administrative support as needed

Education

Associate of Business Administration - Businesses Administration Management

Berks Technical Institute
Reading, PA
08.2013 - 05.2016

Skills

    Sales trends

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Timeline

Sales Associate

T Mobileretailer
03.2019 - 07.2023

Associate of Business Administration - Businesses Administration Management

Berks Technical Institute
08.2013 - 05.2016

Implementation Project Leader

Franklin Heredia
06.2011 - 01.2019

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Frandy HerediaSales