Frandy Bradley Joseph
Brooklyn,NY
Summary
Motivated and dynamic Telecom Technician with Cisco Certification and IT Professional experiences. Seeking to level up skills in the area of Information Communication Technology (ICT) and gain more value and recognition.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Manager
Haiti Tec
Delmas, Haiti, Ouest
04.2022 - 06.2023
- Created detailed documentation for software, hardware, and network configurations.
- Provided technical support to end users on a variety of issues.
- Conducted research to identify new technologies that could improve operations.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Controlled operational IT budget and expenditures within department parameters.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
IT Field Support Technician
Haiti Tec
Delmas , Haiti, Ouest
04.2022 - 06.2023
- Installed and configured computer hardware, operating systems and applications.
- Provided technical support to users with diverse range of IT issues.
- Troubleshot network connectivity problems for local and remote users.
- Resolved software related issues on both desktop and laptop computers.
- Diagnosed hardware related faults and replaced defective components.
- Performed regular maintenance checks on all IT equipment in the office.
- Conducted backups of data using various backup tools.
- Implemented antivirus solutions to protect against malicious code threats.
- Set up printers, scanners, modems, routers, switches and other peripherals devices.
- Deployed new PCs across multiple sites according to set standards.
- Managed inventory control of all IT assets in the organization.
- Scheduled routine maintenance activities such as disk defragmentation.
Industrial Training IT Student
Haiti Tec
Delmas, Haiti, Ouest
04.2022 - 06.2023
- Troubleshot and resolved hardware, software, and network connectivity issues.
- Assisted users with installation of various applications on their workstations.
- Configured routers, switches, firewalls, access points, and other network devices.
- Installed operating systems on PCs, laptops, tablets., as needed.
- Diagnosed and repaired computer hardware components such as hard drives or RAM modules.
- Participated in the design of local area networks utilizing Cisco equipment.
IT Technician
Guadeloupe Formation
97170 Roujol, Petit-bourg , Guadeloupe, France
11.2018 - 09.2019
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Configured routers, switches and wireless access points for LANs and WANs.
Education
CERTIFICATE OF COMPLETION - CISCO IT
CISCO Platform
08-2023
CERTIFICATE OF COMPLETION - COMPUTER REPAIR(Hardware And Software)
ING COMPETENCES
Guadeloupe, France01-2019
Diploma in Telecommunication - Telecommunications Technician
Haiti Tec(Professional School)
Delmas, Haiti01-2017
Skills
- Proficient with several Operating system (Windows, LINUX, Mac OS, IOS, Android)
- Computer and mobile equipment repairing skills
- IT Service Management
- Linux Certification
- Team Collaboration
- Good knowledge of online collaboration tools (G-Suite, Zoom Meting, Microsoft Team)
- ation tools (G-Suite, Zoom Meting, Microsoft Team)
- Languages: English, French, Creole
Accomplishments
- CISCO Letter
Certification
- Cisco Certificate
- Cisco Linux entry Level
- Certificate Training Guadeloupe Formation
- ING Competences Certificate
- Telecommunication Diploma
Languages
French
Professional
References
References available upon request.
Timeline
IT Manager
Haiti Tec
04.2022 - 06.2023
IT Field Support Technician
Haiti Tec
04.2022 - 06.2023
Industrial Training IT Student
Haiti Tec
04.2022 - 06.2023
IT Technician
Guadeloupe Formation
11.2018 - 09.2019
CERTIFICATE OF COMPLETION - CISCO IT
CISCO Platform
CERTIFICATE OF COMPLETION - COMPUTER REPAIR(Hardware And Software)
ING COMPETENCES
Diploma in Telecommunication - Telecommunications Technician
Haiti Tec(Professional School)
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