Naomi Espinal
Manhattan,NY
Summary
Detail-oriented professional with experience in managing front desk operations and providing exceptional customer service. Skilled in time management, problem-solving, and maintaining an organized environment to enhance office efficiency.
Overview
9
9
years of professional experience
Work History
Receptionist
Haven Spa
Manhattan, New York
04.2025 - 04.2026
- Managed front desk operations and greeted clients warmly.
- Scheduled appointments and maintained accurate calendar for services.
- Answered phone calls and responded to client inquiries promptly.
- Ensured cleanliness and organization of reception area and lobby to create welcoming environment for clients.
- Processed payments and handled cash transactions accurately to facilitate smooth financial transactions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Delivered consistently excellent customer service while interacting with internal and external customers to enhance overall client experience.
Babysitter
Wonder baby land daycare
Manhattan, New York
02.2023 - 03.2024
- Supervised children during playtime and educational activities.
- Prepared nutritious meals and snacks for children.
- Ensured a safe and clean environment for all children.
- Communicated effectively with parents regarding children's needs.
COVID-19 Tester
NYC Testing
Manhattan, New York
12.2021 - 04.2022
- Conducted COVID-19 testing using swab techniques and safety protocols.
- Ensured proper sample collection and handling for accurate results.
- Assisted in patient registration and provided clear instructions.
- Maintained cleanliness and organization of testing area supplies.
Babysitter
Self-employeed
Manhattan, New York
10.2017 - 06.2018
- Supervised children during playtime and educational activities to foster social skills and learning.
- Prepared nutritious meals and snacks to promote healthy eating habits.
- Ensured a safe and clean environment for all children.
- Communicated effectively with parents to address children's needs and share progress.
Education
High School Diploma -
Pathways To Graduation
Manhattan, NY03-2020
Skills
- Customer service
- Appointment scheduling
- Cash handling
- Telephone etiquette
- Office organization
- Time management
- Payment processing
- Problem solving
- Team collaboration
- Data inputting
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Haven Spa
04.2025 - 04.2026
Babysitter
Wonder baby land daycare
02.2023 - 03.2024
COVID-19 Tester
NYC Testing
12.2021 - 04.2022
Babysitter
Self-employeed
10.2017 - 06.2018
High School Diploma -
Pathways To Graduation