Frania Paez Sanchez
Orlando,FL
Summary
Driven Area Supervisor with a proven track record at Ross Dress for Less, enhancing team efficiency and customer satisfaction through continuous improvements and effective project planning. Excelled in training and developing high-performing teams, reducing turnover, and implementing process enhancements. Skilled in critical thinking and multitasking, achieving significant operational advancements.
Overview
6
6
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
03.2022 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Planned sequence of operations and established schedule.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Stockroom Lead
Ross Dress for Less
03.2019 - 03.2022
- Oversaw vendor relationships, negotiating contracts, and ensuring timely deliveries of products.
- Maintained a clean and organized work environment to promote safety and productivity within the stockroom.
- Increased stockroom efficiency by implementing a new organization system and training team members on proper usage.
- Established clear communication channels between management, staff, and other departments for seamless operations across the company.
- Implemented loss prevention strategies to reduce shrinkage rates within the stockroom area.
- Managed daily stockroom operations, ensuring timely and accurate product placement and retrieval.
- Adhered to safety regulations and practiced safe work habits.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
Education
Two Years - Accounting And Business Management
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
San Juan, PRHigh School Diploma -
Escuela Vocacional Miguel Such
San Juan, PR05.2017
Skills
Project planning
Continuous improvements
Merchandising operations
Process and procedure development
Training and Development
Critical Thinking
Active Listening
Multitasking Abilities
Flexible and Adaptable
Attention to Detail
Dependable and Responsible
Analytical and Critical Thinking
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Area Supervisor
Ross Dress for Less
03.2022 - Current
Stockroom Lead
Ross Dress for Less
03.2019 - 03.2022
Two Years - Accounting And Business Management
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
High School Diploma -
Escuela Vocacional Miguel Such
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