Frank Alvarez

• Built relationships with customers by providing friendly customer service.
• Provided customer service support for inquiries, complaints, and returns.
• Stocked shelves with merchandise and ensured product displays were neat and orderly.
• Organized backroom areas to maintain a clean and organized work environment.
• Performed cash register functions accurately and efficiently.
• Trained new team members in cash register operation, stock procedures, and customer services.

• Organized shelves, racks and bins to ensure product availability.
• Removed product from boxes and placed on shelves according to merchandising guidelines.
• Received and stocked merchandise in a timely manner.
• Picked up boxes and related trash from sales floor.
• Checked shelves in department to determine replenishment needs.

Restocked shelves according to plan-o-grams set up by management team.

• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Operated cash register for cash, check and credit card transactions with 95% accuracy
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
• Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
• Answered questions about store policies and concerns to support positive customer experiences
• Worked closely with Manager to solve problems and handle customer concerns.

• Collaborated with team members to meet all food service needs for several thousand students per day
• Wiped and sanitized counters and equipment to maintain clean food prep and dining areas
• Prepared food items by chopping, dicing, and measuring out ingredients
• Filled and mixed soft drinks, water and coffee beverages
• Protected students by washing and sanitizing dishes, glassware and silverware after each use
• Replenished general supplies while maintaining cleanliness of service areas