Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Barcenas

2529 ¼ Adelia Ave,CA

Summary

Dynamic customer service professional with a proven track record at Family Education Center, excelling in active listening and critical thinking. Adept at resolving customer issues and enhancing satisfaction through effective communication and data entry skills. Recognized for improving service delivery and fostering positive client relationships.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Family Education Center
South El Monte, CA
03.2026 - Current
  • Assisted customers with inquiries and product information to enhance satisfaction.
  • Resolved customer complaints efficiently, demonstrating effective problem-solving skills.
  • Maintained accurate records of customer interactions using CRM software.
  • Collaborated with team members to streamline communication processes and improve service delivery.
  • Conducted follow-up calls to ensure customer satisfaction and retention.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Receptionist

SimplySure Insurance
La Puente, CA
09.2025 - 03.2026
  • Managed incoming calls and directed inquiries to appropriate departments.
  • Scheduled appointments for clients and maintained organized calendars.
  • Provided initial customer support, addressing insurance-related questions effectively.
  • Processed client information using proprietary software for accurate documentation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

Label/Packaging Operator

International Medication System
South El Monte, CA
06.2018 - 05.2022
  • Conducted quality inspections to verify packaging integrity and adherence to specifications.
  • Assisted in troubleshooting equipment malfunctions to minimize downtime during production runs.
  • Collaborated with team members to streamline workflows and enhance overall operational efficiency.
  • Trained new employees on safe operating procedures and best practices for packaging processes.

Education

High School Diploma -

El Monte High School
El Monte, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Family Education Center
03.2026 - Current

Receptionist

SimplySure Insurance
09.2025 - 03.2026

Label/Packaging Operator

International Medication System
06.2018 - 05.2022

High School Diploma -

El Monte High School