Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
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Frank BETANCOURT

Aurora,CO

Summary

Mechanical Engineering graduate and certified Personal Finance Technician with solid work experience in education and customer service in Colombia and the U.S. I learn quickly and have advanced skills in leadership, communication, and teamwork. I focus on delivering quality service with a high human and professional standard.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Papa Murphy's
Littleton, Colorado
08.2024 - Current
  • Oversee daily store operations.
  • Coordinate the team and handle customer service.
  • Resolve conflicts and manage orders.

Ride operator

Landry's
Galveston, Tx
01.2024 - 07.2024
  • Operated amusement rides safely.
  • Assisted and guided park visitors.
  • Ensured compliance with safety protocols.

Cashier Team Lead

Chick-fil-A
Galveston, TX
01.2023 - 08.2023
  • Managed cash register and provided personalized customer service.
  • Processed orders and payments quicly and accurately.

Kitchen Assistant

Landry's
Galveston, Texas
02.2022 - 06.2022
  • Assited in food preparation.
  • Organized and cleaned kitchen stations.

Waiter

Carnes Prada
Bucaramanga, Santander
02.2017 - 11.2021
  • Provided customer servide in a specialty meat restaurant.
  • Delivered a complete customer experience focused on hospitality and follow-up.

Education

High School Diploma -

NEW AMERICA COLLEGE
AURORA, CO
07-2025

Associate of Science -

UNIVERSIDAD INDUSTRIAL DE SANTANDER
BUCARAMANGA, SANTANDER

Skills

  • Customer service
  • Team management
  • Conflict resolution
  • Food safety
  • Cash handling
  • Safety compliance
  • Time management
  • Strong communication
  • Organizational skills

Affiliations

  • My parents are nutritionists, so they’ve always taught me the importance of a balanced diet and regular exercise. That’s why training is part of my daily routine. I love staying active to have plenty of energy throughout the day and to feel tired at night for a good, restful sleep. Cooking is one of my favorite activities because it helps me take time for myself and unwind after a long day of work. I also love video games, and talking with friends is definitely my favorite activity.

Languages

English
Full Professional
Spanish
Native/ Bilingual

Accomplishments

  • in the vast majority of my jobs, I have been promoted because I genuinely enjoy being good at what I do not matter what it is. When I was a child, I won the math and physics olympiads in my hometown, and I felt very proud of that, which is why I decided to study engineering. While working at Chick-fil-A, I was promoted to team leader within three months, and at Papa Murphy’s, I became an assistant manager in just five months. I felt very proud, motivated to keep improving, and of course, grateful

Certification

  • I have certificates for my studies completed both in the United States and in Colombia. I also hold a Safe Food Handling Certificate.

Timeline

Assistant Manager

Papa Murphy's
08.2024 - Current

Ride operator

Landry's
01.2024 - 07.2024

Cashier Team Lead

Chick-fil-A
01.2023 - 08.2023

Kitchen Assistant

Landry's
02.2022 - 06.2022

Waiter

Carnes Prada
02.2017 - 11.2021

High School Diploma -

NEW AMERICA COLLEGE

Associate of Science -

UNIVERSIDAD INDUSTRIAL DE SANTANDER