Frank Calhoun
Blue Island,IL
Summary
I am a Detail-oriented team player with strong organizational skills. I Have the Ability to handle assigned projects with a high degree of accuracy.
I am an FAA Part 107 Certified UAV Pilot with and have my own drones.
I have planned and executed Mapping missions with Drone Deploy and have knowledge of Hammer Missions, Dronelink and Pix4D Capture flight apps while working with Zeitview (formerly Drone Base)..
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
MAP Communications
06.2023 - Current
Respond to documented incoming calls and assure On Call personnel in various industries are reached and made aware of after hours emergencies in a timely manner.
Alert the proper department of any missing or incorrect On Call information.
Connect On Call personnel to Callers where appropriate.
Call Center Agent
MAP Communications
09.2017 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Assure timely response to Caller with accurate and clear written communication.
Education
Bachelor of Science - Accounting
DeVry Institute
Chicago, IL06.1995
Skills
Excellent Written and Verbal Communication
Attention to detail
Accessing and Prioritizing After Hours Urgent Calls
Ten Plus Years of Customer Service Experience
Strong Computer Knowledge
Able to Learn New Skills in a Timely Manner
Arriving Before Time Scheduled Starting Time
Organized Work Environment
Excellent Planning Skills
Affiliations
Contract work with Zietview (formerly Drone Base).
Certification
FAA Part 107 Certification as of 5/24/22.
Timeline
Dispatcher
MAP Communications
06.2023 - Current
Call Center Agent
MAP Communications
09.2017 - Current
Bachelor of Science - Accounting
DeVry Institute
Similar Profiles
Angel GaliciaAngel Galicia
Dispatcher at MAP CommunicationsDispatcher at MAP Communications
Virma E. Cruz JoubertVirma E. Cruz Joubert
Customer Service Representative at MAP CommunicationsCustomer Service Representative at MAP Communications
Angelina CabreraAngelina Cabrera
Customer Service Representative at MAP CommunicationsCustomer Service Representative at MAP Communications
Natasha RollingsNatasha Rollings
Call Center Representative at MAP CommunicationsCall Center Representative at MAP Communications
Tajuan SutherlandTajuan Sutherland
Pick Ambassador at AmazonPick Ambassador at Amazon