Frank Choux
Ridgely,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
Work History
CSR
Royal Farms
09.2023 - Current
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Implemented and developed customer service training processes.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Canvasser
Advanced Micro Targeting
04.2018 - 01.2023
- Established and maintained relationships with vendors to provide steady supply of products.
- Conducted market research to identify customer needs and preferences.
- Strengthened social media presence of campaigns by creating shareable content encouraging community members to take action.
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
Mechanic Assistant/Procurement Manager
Century Elevators
01.1995 - 09.2017
- Maintained detailed installation records for customer and company use.
- Maintained detailed records of services performed, facilitating effective communication between staff and clients.
- Tested vehicles after repairs to verify performance, safety and functionality.
- Diagnosed problems with electrical systems and rewired components to restore safe flow of electricity.
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Followed detailed instructions of lead mechanic to achieve quality standards.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
Construction Safety Consultant
SEE Incorporated
04.2013 - 09.2016
- Assessed compliance of site operations, accuracy of forms and adequate employee notification for different policies.
- Improved overall safety awareness with consistent communication and reminders of best practices on the job site.
- Contributed to the development of company-wide safety initiatives, promoting adherence to industry best practices across all projects.
- Managed and maintained detailed records of all safety incidents, analyzing data to identify trends and areas for improvement.
Customer Service Engineer
NCR
02.2012 - 02.2013
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Managed high-volume service calls, maintaining professionalism and delivering exceptional service under pressure.
- Led onsite installations of hardware systems for major clients, ensuring smooth integration into existing infrastructure without disruption to daily operations.
- Conducted root cause analysis on recurring problems, developing long-term solutions that minimized future incidents.
Education
High School Diploma -
Northern High School
Owings, MD05.1990
Skills
- Key stakeholder relationship building
- Paperwork Processing
- Office equipment proficiency
- Cross-Functional Collaboration
- Data Evaluation
- Team Development
- Order Fulfillment
- Inbound Call Management
- Sales expertise
- Customer Data Confidentiality
- Problem-solving abilities
- Direct Sales
- Document and Records Management
- Policies and Procedures Adherence
- Data Management
Timeline
CSR
Royal Farms
09.2023 - Current
Canvasser
Advanced Micro Targeting
04.2018 - 01.2023
Construction Safety Consultant
SEE Incorporated
04.2013 - 09.2016
Customer Service Engineer
NCR
02.2012 - 02.2013
Mechanic Assistant/Procurement Manager
Century Elevators
01.1995 - 09.2017
High School Diploma -
Northern High School
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