Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frank Cogan

Edison

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

37
37
years of professional experience

Work History

Cashier

Target
Edison
11.2019 - 03.2023
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.

Server

TGI Fridays
Iselin
03.2018 - 11.2019
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Stayed informed about daily specials, new menu items, promotions.

Sales Associate

Total Home Protection
Edison
01.2017 - 02.2018
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Processed credit card transactions quickly and securely.

Attractions Host

Disney California Adventure
Anaheim
06.2011 - 02.2015
  • Provided assistance to guests with disabilities or special needs.
  • Adhered to all company policies and procedures related to customer service.
  • Monitored safety protocols throughout the attraction to ensure compliance with regulations.
  • Greeted and welcomed guests to the attraction.
  • Checked guest restraints thoroughly in accordance with park policy and to minimize accidents.

Server

Metro Q Bar and Grill
Huntington Beach
03.2009 - 08.2010
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Customer Care Representative

AT&T Wireless
Anaheim
07.2006 - 02.2007
  • Answered customer inquiries over the phone and via email.
  • Answered customer questions regarding billing and phone usage.
  • Troubleshot technical issues with cell phones and tech issues

Frontline Consultant

Reynolds and Reynolds
Irvine
05.1998 - 03.2005
  • Assisted Car Dealers with using the Finance and Insurance Software.
  • Helped troubleshoot issues with lease and retail sales
  • Wrote Service Requests if issues could not be resolved.

Lead Ride Operator

Knotts Berry Farm
Buena Park
06.1986 - 09.1997
  • Performed regular tests on rides and documented results accurately.
  • Reported any mechanical or operational issues to maintenance staff promptly.
  • Provided assistance to guests who required special attention due to disabilities or mobility challenges.

Education

High School Diploma -

Claremont High School
Garden Grove, CA
06-1986

Skills

  • Cash handling
  • Point of sale
  • Customer service
  • Product knowledge
  • Team collaboration
  • Problem solving
  • Upselling techniques
  • Point-of-sale system
  • Credit card processing
  • Cash register operation
  • Money handling
  • POS systems
  • Sales techniques

Timeline

Cashier

Target
11.2019 - 03.2023

Server

TGI Fridays
03.2018 - 11.2019

Sales Associate

Total Home Protection
01.2017 - 02.2018

Attractions Host

Disney California Adventure
06.2011 - 02.2015

Server

Metro Q Bar and Grill
03.2009 - 08.2010

Customer Care Representative

AT&T Wireless
07.2006 - 02.2007

Frontline Consultant

Reynolds and Reynolds
05.1998 - 03.2005

Lead Ride Operator

Knotts Berry Farm
06.1986 - 09.1997

High School Diploma -

Claremont High School

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