Frank Dennis
Summary
Dynamic and detail-oriented professional with a proven track record at Premier Express, excelling in time-sensitive deliveries and customer service. Adept at GPS navigation and package handling, I consistently enhance client satisfaction through effective communication and problem-solving skills. Committed to maintaining high standards of safety and efficiency in all operations.
Overview
37
37
years of professional experience
Work History
Courier
Premier Express
04.2018 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
Baker/Dishwasher/Maintenance Technician/Oven Operator
Cosi Restaurant
07.2010 - 03.2018
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Data Entry Clerk
Fleet Bank
10.1996 - 03.2008
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Certified Nurse's Assistant
Nursing Services Inc. (Temporary Aide Agency)
08.1995 - 10.1996
- Improved patient satisfaction by providing compassionate and attentive care.
- Continuously updated knowledge of best practices in CNA procedures through ongoing education courses, ensuring exceptional levels of care.
- Proactively identified and addressed potential safety hazards in the patient care environment, reducing the risk of accidents or injuries.
- Collaborated with nursing staff on wound care management, facilitating rapid healing and minimizing discomfort for patients.
Certified Nursing Assistant
Leon Podorowsky (Attorney, Deceased)
10.1990 - 08.1995
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patient with daily living activities for enhanced comfort and wellbeing in their home.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe home environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- License# 00508852 (Private Duty Nurse's Aide for this patient.)
Auto Mechanic
Bloomfield Garage
07.1988 - 10.1990
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition (including brakes and suspension).
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
- ASE Certified 12/1989 (License expired 7/19195)
Education
High School Diploma -
Northwest Catholic High School 1983-1986
29 Wampanoag Drive, West Hartford CT 06-1986
Associate of Science - Nurse's Aide Certification And Licensing
Capital Community College
950 Main Street, Hartford CT 0610306-1994
Associate of Applied Science - EMT Certification (License#B1925216-expired 3/2011
Capital Community College
950 Main Street, Hartford CT 0610308-2009
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Excellent driving skills
- Package handling
- Valid Driver's license
- GPS and route planning
- Decision-making
- Time management
- Time sensitive deliveries
Accomplishments
- Achieved on-time deliveries by coordinating with dispatch and using effective route planning with accuracy and efficiency.
.
- Documented and resolved customer complaints promptly with my supervisor which led to increased customersatisfaction.
- Safe driving record maintained even when road conditions and visibility are poor.
Languages
English
Full Professional
Timeline
Courier
Premier Express
04.2018 - Current
Baker/Dishwasher/Maintenance Technician/Oven Operator
Cosi Restaurant
07.2010 - 03.2018
Data Entry Clerk
Fleet Bank
10.1996 - 03.2008
Certified Nurse's Assistant
Nursing Services Inc. (Temporary Aide Agency)
08.1995 - 10.1996
Certified Nursing Assistant
Leon Podorowsky (Attorney, Deceased)
10.1990 - 08.1995
Auto Mechanic
Bloomfield Garage
07.1988 - 10.1990
High School Diploma -
Northwest Catholic High School 1983-1986
Associate of Science - Nurse's Aide Certification And Licensing
Capital Community College
Associate of Applied Science - EMT Certification (License#B1925216-expired 3/2011
Capital Community College
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