Frank Dennis
Summary
Dynamic and detail-oriented professional with a proven track record at Premier Express, excelling in time-sensitive deliveries and customer service. Adept at GPS navigation and package handling, I consistently enhance client satisfaction through effective communication and problem-solving skills. Committed to maintaining high standards of safety and efficiency in all operations.
Overview
37
37
years of professional experience
Work History
Courier
Premier Express
920 River Street, Windsor CT 06095
04.2018 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
Baker/Dishwasher/Maintenance Technician/Oven Operator
Cosi Restaurant
385 West Main Street, Avon CT 06001
07.2010 - 03.2018
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Data Entry Clerk
Fleet Bank
150 Windsor Street, Hartford CT 06120
10.1996 - 03.2008
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Certified Nurse's Assistant
Nursing Services Inc. (Temporary Aide Agency)
21 High Street, East Hartford CT 06118
08.1995 - 10.1996
- Improved patient satisfaction by providing compassionate and attentive care.
- Continuously updated knowledge of best practices in CNA procedures through ongoing education courses, ensuring exceptional levels of care.
- Proactively identified and addressed potential safety hazards in the patient care environment, reducing the risk of accidents or injuries.
- Collaborated with nursing staff on wound care management, facilitating rapid healing and minimizing discomfort for patients.
Certified Nursing Assistant
Leon Podorowsky (Attorney, Deceased)
53 Mohawk Drive, West Hartford CT 06117
10.1990 - 08.1995
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patient with daily living activities for enhanced comfort and wellbeing in their home.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe home environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- License# 00508852 (Private Duty Nurse's Aide for this patient.)
Auto Mechanic
Bloomfield Garage
Bloomfield, CT
07.1988 - 10.1990
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition (including brakes and suspension).
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
- ASE Certified 12/1989 (License expired 7/19195)
Education
High School Diploma -
Northwest Catholic High School 1983-1986
29 Wampanoag Drive, West Hartford CT 06-1986
Associate of Science - Nurse's Aide Certification And Licensing
Capital Community College
950 Main Street, Hartford CT 0610306-1994
Associate of Applied Science - EMT Certification (License#B1925216-expired 3/2011
Capital Community College
950 Main Street, Hartford CT 0610308-2009
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Excellent driving skills
- Package handling
- Valid Driver's license
- GPS and route planning
- Decision-making
- Time management
- Time sensitive deliveries
Accomplishments
- Achieved on-time deliveries by coordinating with dispatch and using effective route planning with accuracy and efficiency.
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- Documented and resolved customer complaints promptly with my supervisor which led to increased customersatisfaction.
- Safe driving record maintained even when road conditions and visibility are poor.
Languages
English
Full Professional
Timeline
Courier
Premier Express
04.2018 - Current
Baker/Dishwasher/Maintenance Technician/Oven Operator
Cosi Restaurant
07.2010 - 03.2018
Data Entry Clerk
Fleet Bank
10.1996 - 03.2008
Certified Nurse's Assistant
Nursing Services Inc. (Temporary Aide Agency)
08.1995 - 10.1996
Certified Nursing Assistant
Leon Podorowsky (Attorney, Deceased)
10.1990 - 08.1995
Auto Mechanic
Bloomfield Garage
07.1988 - 10.1990
High School Diploma -
Northwest Catholic High School 1983-1986
Associate of Science - Nurse's Aide Certification And Licensing
Capital Community College
Associate of Applied Science - EMT Certification (License#B1925216-expired 3/2011
Capital Community College