Frank dorta
Kissimmee
Summary
Accomplished Service Manager with a proven track record at Service Side Mechanical, adept in resolving customer complaints and leading a high-performing service team. Skilled in emergency maintenance and equipment installation, showcasing exceptional problem-solving abilities and team leadership. Known for maintaining professionalism and a positive attitude, consistently turning challenges into opportunities for business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
Service Side Mechanical
01.2020 - 01.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Field Service Technician
Service Side Mechanical
01.2020 - 10.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment Residential and commercial units RTU and
- Reviewed technical documentation to complete equipment maintenance and repair.
- Repair and Troubleshoot roof top units ,ice machine, residential equipments and WIF , WIC
Field Service Technician
DEVON AIR
02.2017 - 12.2019
SERVICE TECH
Education
HVAC - HVAC
Hialeah Intitu of Tecnology
Miami, FL08-2014
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Accomplishments
I started my career in Miami Florida as a Residential Air Conditioning Technician on 2017, in April 2020 I was hired by Service Side Mechanical, based in Orlando FL, working as a field technician, working in commercial units, ice machines, and refrigeration.
In January 2023 I was promoted to Service Manager covering the Orlando North and Tampa area.
NEW ROOF TOP INSTALLATION AND REPAIR
EMS CONTROL SYSTEM
REFRIGERATION
ICE MACHINE
HEAT PUMP UNITS
Certification
EPA UNIVERSAL TYPE
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Service Manager
Service Side Mechanical
01.2020 - 01.2025
Field Service Technician
Service Side Mechanical
01.2020 - 10.2023
Field Service Technician
DEVON AIR
02.2017 - 12.2019
HVAC - HVAC
Hialeah Intitu of Tecnology
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