Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Frank Garcia

Houston,TX

Summary

Dynamic professional with a proven track record in customer service, operational management, and team leadership. Expertise in training staff and driving client satisfaction in high-volume environments.

Overview

22
22
years of professional experience

Work History

Server

Pappasito Cantina
Houston, Texas
02.2023 - Current
  • Provided exceptional customer service in a high-volume restaurant environment.
  • Took and processed food and drink orders efficiently and accurately.
  • Assisted in training new servers on restaurant policies and procedures.

General Manager

La Hacienda
Houston, Texas
04.2022 - 01.2023
  • Led daily operations to ensure smooth business functionality.
  • Managed staff recruitment, training, and development initiatives.
  • Oversaw budget planning and financial management processes.
  • Directed customer service strategies to improve client satisfaction.

Bartender /Server Trainer

Pappasito Cantina
Houston, Texas
08.2005 - 03.2022
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Assisted customers with drink selections and provided excellent service.
  • Monitored inventory levels and restocked supplies as needed.
  • Developed good working relationships with fellow employees through effective communication.

Manager / Waiter

La Placita Taqueria
Houston, TX
08.2003 - 06.2005
  • Managed table assignments and coordinated with kitchen staff for timely food delivery.
  • Trained new waitstaff on restaurant standards and customer service techniques.
  • Supervised dining room operations to ensure smooth service flow.

Education

High School Diploma -

Jesse H Jones
Houston, TX
05-2005

Criminal Justice

Texas Southern University
Houston, TX

Skills

  • Customer service
  • Order processing
  • Food safety
  • Menu knowledge
  • Tip management
  • Staff training

Languages

Spanish
Professional
English
Professional

Timeline

Server

Pappasito Cantina
02.2023 - Current

General Manager

La Hacienda
04.2022 - 01.2023

Bartender /Server Trainer

Pappasito Cantina
08.2005 - 03.2022

Manager / Waiter

La Placita Taqueria
08.2003 - 06.2005

High School Diploma -

Jesse H Jones

Criminal Justice

Texas Southern University
Frank Garcia