Dynamic professional with a proven track record in customer service, operational management, and team leadership. Expertise in training staff and driving client satisfaction in high-volume environments.
Overview
22
22
years of professional experience
Work History
Server
Pappasito Cantina
Houston, Texas
02.2023 - Current
Provided exceptional customer service in a high-volume restaurant environment.
Took and processed food and drink orders efficiently and accurately.
Assisted in training new servers on restaurant policies and procedures.
General Manager
La Hacienda
Houston, Texas
04.2022 - 01.2023
Led daily operations to ensure smooth business functionality.
Managed staff recruitment, training, and development initiatives.
Oversaw budget planning and financial management processes.
Directed customer service strategies to improve client satisfaction.
Bartender /Server Trainer
Pappasito Cantina
Houston, Texas
08.2005 - 03.2022
Maintained cleanliness and organization of the bar area throughout shifts.
Assisted customers with drink selections and provided excellent service.
Monitored inventory levels and restocked supplies as needed.
Developed good working relationships with fellow employees through effective communication.
Manager / Waiter
La Placita Taqueria
Houston, TX
08.2003 - 06.2005
Managed table assignments and coordinated with kitchen staff for timely food delivery.
Trained new waitstaff on restaurant standards and customer service techniques.
Supervised dining room operations to ensure smooth service flow.