Frank Link
Oceanside,CA
Summary
Detail-oriented pharmacy clerk with strong skills in processing prescription orders and maintaining patient confidentiality. Committed to providing exceptional customer service and ensuring accurate medication dispensing. High volume Call Center Customer Service experience also.
Overview
30
30
years of professional experience
Work History
Front End Pharmacy Clerk
OptumRx
12.1997 - Current
- Processed prescription orders accurately and efficiently to ensure timely patient service.
- Established and maintained patient profiles, updating organizational database with current information.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Verified patient information to correctly dispense medications.
- Processed incoming mail
- Made outbound calls to doctor's offices and took inbound calls from patients.
Customer Service Representative
Advanced Access
09.1996 - 12.1997
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer inquiries through effective communication and problem-solving skills.
Education
Computer And Information Systems
Mesa College
San Diego, CA Skills
- Answering customer questions
- Patient confidentiality
- Verifying orders
- Records updating
- HIPAA compliance
- Order processing
Timeline
Front End Pharmacy Clerk
OptumRx
12.1997 - Current
Customer Service Representative
Advanced Access
09.1996 - 12.1997
Computer And Information Systems
Mesa College