Frank Manzi III
Summary
Skilled Operations Supervisor versed in business and employee management. Bringing over20 years of experience in taxi & transportation industry. Decisive leader and strategic problem solver with excellent communication and planning abilities. Experienced with coordinating and managing dispatch operations. Utilizes strong organizational skills and strategic planning to streamline processes and enhance efficiency. Track record of ensuring timely and reliable service delivery. Also, Experienced with overseeing all facets of warehouse operations, including inventory management and logistics coordination.
preset goals and objectives.
Overview
31
31
years of professional experience
Work History
Dispatch Manager
Suddath Van Lines Inc.
Clearwater, FL
03.2022 - Current
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Reported issues to higher management with great detail.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
Manager of Operations
Century Medical Transport Inc.
Syracuse, NY
10.2005 - 03.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies
- Oversaw financial management activities, including budget management, accounting and payroll
- Enforced security policies and procedures to protect company assets from theft, loss or damage
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Manager
Yellow Taxi Co of Syracuse Inc.
Syracuse, NY
02.2001 - 11.2013
- Trained employees on additional job positions to maintain coverage of roles at all times
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
Dispatcher Manager
Century Transportation Inc.
Syracuse, NY
03.1996 - 12.2009
- Fielded incoming calls, answered questions and transferred calls internally
- Delivered high-quality customer service to approximately300 customers per day
- Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential
- Developed and monitored field efficiencies and innovated new ways to improve operations, including GPS monitoring and reporting in compliance with company policies
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time
- Maintained current knowledge of personnel in field and completed deliveries or delays
- Addressed questions, problems or requests for service or equipment
Enlisted Soldier
United States Marine Corps, USMC I
Jacksonville, NC
04.1994 - 08.1996
- Displayed leadership in accomplishing assignments and learning new skills
- Cultivated excellent worth ethic, dedication to duty and timeliness in work actions
- Developed expertise in small arms use, care and accountability
- Improved behavior by enforcing consistent rules and implementing disciplinary measures
Education
Some College (No Degree) - Business Administration And Management
Onondaga Community College
Syracuse, NYHigh School Diploma - undefined
Paul V Moore High School
Central Square, NY06.1993
Skills
- Issue and conflict resolution
- Cost reduction and containment
- Workforce training
- Adjusting routes
- Delivery procedures
- Data entry
- Training new hires
- Database maintenance
- Critical thinker
- Coordinating urgent deliveries
- Time management
- Fleet maintenance
- DOT compliance
- Phone dispatch
- Route planning
- Forklift operations
- Warehouse operations
- Shipping and receiving
- Loading and unloading
- Order picking and processing
- Staff management
- Team building and leadership
- Decision-making
- Customer service
- Conflict resolution
- Problem-solving
Accomplishments
- Received a Meritorious Mast by my Commanding Officer for taking down a classroom and rebuilding it at another location without proper training in the Construction field.
- Was elected to the Taxi & Transportation Board which is a subcommittee to the City Council in Syracuse, NY. I was selected one of four industry representatives that advised Syracuse's Common Council on all matters regarding Taxi laws and regulations in the City of Syracuse. I was selected by the ground Transportation License holders in Syracuse, NY.
Timeline
Dispatch Manager
Suddath Van Lines Inc.
03.2022 - Current
Manager of Operations
Century Medical Transport Inc.
10.2005 - 03.2022
Manager
Yellow Taxi Co of Syracuse Inc.
02.2001 - 11.2013
Dispatcher Manager
Century Transportation Inc.
03.1996 - 12.2009
Enlisted Soldier
United States Marine Corps, USMC I
04.1994 - 08.1996
High School Diploma - undefined
Paul V Moore High School
Some College (No Degree) - Business Administration And Management
Onondaga Community College