Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frank Mavica

Staten Island,NY

Summary

Dedicated professional with proven performance in management, leadership and communication. Detailed oriented in problem solving and planning. Ready to make an immediate contribution to this organization.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Manager of Operations

All Type Collision Repair Inc.
09.1991 - Current
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining safe working conditions for staff members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Auto Damage Adjuster

SCA Claims Services
08.2022 - 03.2023
  • Improved customer satisfaction by efficiently addressing and resolving auto damage claims.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Reduced fraudulent claims through thorough investigations and detailed documentation.
  • Collaborated with repair shops to ensure accurate estimates and quality repairs for clients.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.

Education

Associate of Science - Business

Kingsborough Community College of The City University of New York
Brooklyn, NY
09.1993

Skills

  • Logistics Management
  • Financial Oversight
  • Quality Assurance
  • Business Forecasting
  • Supplier Monitoring
  • Purchasing and planning
  • Problem-solving aptitude
  • Payroll Administration and Timekeeping

Certification

Auto Damage & Theft Appraisals # IA - 1745902

Timeline

Auto Damage Adjuster

SCA Claims Services
08.2022 - 03.2023

Manager of Operations

All Type Collision Repair Inc.
09.1991 - Current

Associate of Science - Business

Kingsborough Community College of The City University of New York

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Frank Mavica