FRANK MINJARES
Las Vegas,NV
Summary
Healthcare professional prepared for role with strong background patient appointment scheduling, managing prior authorizations and fostering positive relationships with healthcare providers and insurance companies. Known for collaborative approach and consistently achieving results despite changing needs. Proficient in medical coding, insurance guidelines, and effective communication.
Overview
15
15
years of professional experience
Work History
Administrative Coordinator
Mountain View Hospital/Red Rock Radiology
Las Vegas, NV
07.2022 - 12.2025
- Answered multi-line phone system professionally while providing excellent customer service.
- Scheduled appointments and worked with leaders to manage time and maintain department calendar.
- Coordinated patient appointments for multiple departments.
Referral Coordinator
Hope Cancer Care of Nevada
Las Vegas, NV
10.2017 - 05.2022
- Coordinated referrals for patients to ensure accurate documentation of patient information.
- Communicated with physicians and staff to gather information for referrals.
- Scheduled patient referrals with precision, detail and accuracy.
- Obtained and processed patient referrals and diagnostic testing using proper documentation.
- Scheduled patient testing and appointments with date, time and location.
- Reviewed medical charts and diagnostic status using various databases and tools.
Radiology Scheduler/Prior Authorization
Steinberg Diagnostic Medical Imaging
Las Vegas, NV
12.2010 - 10.2017
- Demonstrated expertise in scheduling radiology appointments, coordinating with medical staff and patients.
- Maintained a high degree of confidentiality when dealing with sensitive patient information.
- Utilized excellent communication skills to explain procedures and protocols to patients and families.
- Maintained up-to-date knowledge of insurance policies and procedures related to prior authorization requirements.
- Reviewed medical records thoroughly before submitting them for preauthorization review process.
- Managed incoming calls from providers regarding status updates of pending authorizations.
- Initiated contact with insurance companies when additional information is needed for prior authorization.
- Evaluated patient's benefits eligibility using various databases and tools such as web portals, claims system.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously while ensuring accuracy and quality of work.
- Provided superior customer service to members and providers by responding to inquiries in a timely, accurate, and professional manner.
Education
High School Diploma -
Clovis High School
Clovis, CA06.2004
Diploma - Medical Assistant
Kaplan College
Las Vegas, NV10.2010
Skills
- Attention to detail
- Documentation and recordkeeping
- Appointment scheduling
- Schedule management
- Telephone etiquette
- Customer service
- Team collaboration
- Inbound phone call handling
- Medical terminology
- Patient referrals
- Insurance verification
- Authorizations
LANGUAGES
Spanish | Intermediate
Timeline
Administrative Coordinator
Mountain View Hospital/Red Rock Radiology
07.2022 - 12.2025
Referral Coordinator
Hope Cancer Care of Nevada
10.2017 - 05.2022
Radiology Scheduler/Prior Authorization
Steinberg Diagnostic Medical Imaging
12.2010 - 10.2017
Diploma - Medical Assistant
Kaplan College
High School Diploma -
Clovis High School