Frank Mona
Petoskey,MI
Summary
Results-driven professional with extensive experience in managing high-performing teams and executing successful promotional events. Skilled in problem resolution and strategy development, consistently achieving revenue targets while fostering an exceptional customer experience.
Overview
2027
2027
years of professional experience
Work History
Executive Restaurant and Bar Manager
Odawa Casino
12.2023 - 07.2026
- Directed front of house teams across multi-outlet property supervising 80+ team members.
- Led cross-functional teams to execute promotional events, increasing visitor engagement and satisfaction.
- Mentored staff on customer service excellence and compliance with safety protocols enhancing positive work environment.
- Directed logistics for events, securing necessary resources and facilitating seamless execution of activities.
- Ensured compliance with health and safety regulations across all areas of the establishment.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Managed daily operations to ensure efficient service and guest satisfaction.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
- Collaborated with chefs on menu development for improved guest experience and increased sales.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
General Manager
Manny's Liquors & Wines
01.2013 - 01.2018
- Managed daily operations to guarantee efficiency and adherence to industry standards.
- Devised and launched strategic marketing initiatives aimed at amplifying brand visibility and customer engagement.
- Evaluated sales data to uncover trends, enhance inventory management, and minimize waste.
- Trained and mentored staff, fostering a collaborative team environment focused on exceptional customer service.
- Developed strategic vendor alliances to achieve competitive pricing and optimize product offerings.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Assistant Store Manager
Belle Tire
2018 - 2023
- Implemented sales strategies that improved customer satisfaction and increased repeat business.
- Achieved $1.5 million in sales and became a part of the presidential club for three years in a row.
- Coordinated scheduling for staff, balancing workload to maintain service quality during peak hours.
- Contributed to visual merchandising efforts, enhancing product displays to drive customer engagement.
- Assisted in inventory management, utilizing POS systems to track stock levels accurately.
- Supported daily operations, ensuring optimal staffing levels and efficient workflow management.
- Analyzed sales data to identify trends, informing decisions for inventory restocking and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Education
No Degree - Business Management
Oakland Community College
Auburn Hills, MIHigh School Diploma -
Rochester High School
Rochester, MISkills
- Operations management
- Executive support
- Customer-oriented
- Problem resolution
- Marketing
- Revenue generation
- Strategy development
- Growth planning
- Expense control
- P&L management
- Partnership building
- Team building
Timeline
Executive Restaurant and Bar Manager
Odawa Casino
12.2023 - 07.2026
General Manager
Manny's Liquors & Wines
01.2013 - 01.2018
Assistant Store Manager
Belle Tire
2018 - 2023
No Degree - Business Management
Oakland Community College
High School Diploma -
Rochester High School