Summary
Overview
Work History
Education
Skills
Timeline
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Frank Monte

Minooka,IL

Summary

Result-Oriented Supervisor with a successful track record as an Amazon DSP Operations Manager as well as Retail Management. Highly experienced in Business Development with a focus on Team Building, Culture, Customer Experience, and Human Relations. Proven results in Fast-paced, customer obsessed fields.

Overview

5
5
years of professional experience

Work History

Authentication Supervisor

GOAT Group
Franklin Park, IL
12.2021 - 06.2022
  • Manage a team of 30 employees
  • Utilize strong leadership talents and solution driven results to increase team efficiency and organize workflows, holding team member to the highest standards to exceed customers' expectations.
  • Oversee daily operations, document assessment results for Authentication team, increasing individual output raising business capabilities, perform audits to maintain high standards of quality control.
  • Coordinate when to seek talent and screening, team development, delegate tasks.
  • Helped launch internal Culture Committee where we are involved with local charities and internal events.

Operations Manager

Logistics King, Amazon DSP
Romeoville, IL
08.2019 - 12.2021
  • Promoted from entry level Delivery Associate
  • Managed my team of 80-120 employees
  • Day to day operations: Assess scheduling, relaying relevant information from Amazon to Delivery Associates, communication with Amazon’s UTR & OTR teams, Entering daily data into a live Google Sheet
  • Reviewing payroll & missed punches, aligning routes with available DAs
  • Maintaining Recruitment advertisements for talent acquisition, scheduling interviews, interview process.
  • Relationship Building: Attending weekly business reviews and round tables with Amazon management, relaying relevant information to dispatch team.
  • Performance Management: employee development, weekly review of DSP scorecard, reviewing attrition opportunities, safety metrics, individual performance reviews with DAs. Overall increase amount of volume Logistics King Inc. could handle as well as increase volume for Amazon's warehouse.

Store Manager/ Social Media Manager

Mi Vape Co
Joliet, IL
01.2017 - 08.2019
  • Maintaining clean, stocked store while operating at high-volume tempo
  • Maintain social media relevance, customer communications, Yelp reviews, Google Analytics
  • Inventory Management: Placing orders to restock inventory based on sales trends
  • Seeking, creating, and maintaining business relationships with wholesale/distribution
  • Social Media: Posting on multiple platforms following consistent routine
  • Reviewing and replying to customer reviews & inquiries
  • Customer engagement
  • Achievements:
  • Hired as a cashier, provided insight to enhance sales and workplace culture
  • Created processes to provide seamless customer service
  • Part of creating core foundation of a locally owned business.

Education

Some College (No Degree) - Computer Science

Southern New Hampshire University
Hooksett, NH

GED -

Joliet Township Highschool
Joliet, IL
06.2013

Skills

  • HRIS ; ADP & Ultipro
  • Troubleshooting Skills
  • Personnel Management and Training
  • Resilient and Adaptable
  • Administrative
  • Business Ethics / Social Responsibilities
  • Operations Management
  • Consumer Behavior Google Certification: Data Analyst
  • G-Suite
  • Self-Motivated
  • Problem-Solving
  • Attention to Detail

Timeline

Authentication Supervisor

GOAT Group
12.2021 - 06.2022

Operations Manager

Logistics King, Amazon DSP
08.2019 - 12.2021

Store Manager/ Social Media Manager

Mi Vape Co
01.2017 - 08.2019

Some College (No Degree) - Computer Science

Southern New Hampshire University

GED -

Joliet Township Highschool

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Frank Monte