Frank Niclo
Tonawanda,United States
Summary
Experienced Customer Service Representative looking for career growth. Adept in problem-solving and active listening, consistently exceeded performance metrics. Skilled in call center operations and critical thinking, demonstrated through swift resolution of customer issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
GEICO
01.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
- Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
- Conducted thorough research to provide accurate information to customers regarding their questions or concerns.
- Maintains P&C license every two years
Server/Bartender
Deep South Taco
10.2017 - 01.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
716 Food And Sport
07.2015 - 10.2017
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Kenmore West High School
Kenmore NYSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- P&C License
Timeline
Customer Service Representative
GEICO
01.2019 - Current
Server/Bartender
Deep South Taco
10.2017 - 01.2019
Server
716 Food And Sport
07.2015 - 10.2017
High School Diploma -
Kenmore West High School
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