Frank Petrino
Claims management
St Croix,MN
Summary
I am a highly experienced insurance professional looking for a leadership position where I can utilize my broad-based experience in strategic planning, implementation of new ideas and skills with a team of other industry professionals, in hopes of providing innovation and analytic data to improve the company competitively and to utilize these skills to help create an industry leader. Experience: Over 25 years of insurance and leadership experience with a unique background in Auto, Property, General Liability, Inland Marine, Municipalities, Surety Bonds, Hospitality, Construction, and heavy litigation, handling multiple jurisdictions.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work History
Claims Supervisor
Gallagher Bassett
Rolling Meadows, IL
09.2020 - Current
- Manage day to day activities within claims office for trucking and general liability claims
- Supervise, assign, and manage multi-state lines and litigation
- Interview and screen new candidates for multiple positions within the company
- Mentor and train new hires in the claims system
- Attend mediations, settle and work on complex litigation cases
- Deal with and direct reporting to the excess/surplus carrier.
Assistant Vice President-Claims
Fleetwood Agency, Inc
New York, NY
08.2018 - 09.2020
- Managed day to day activities within bond office for commercial auto, construction, and hospitality programs
- Audited legal files for various programs at each of the defense firms
- Reviewed and determined exposure for each fleet in the program
- Negotiated settlements and structured settlements
- Communicated daily and directly with excess/surplus carrier and update exposures
- Created improved workflows and claims system
- Created and implemented a more automated file review
- Met and communicated with clients and maintained service accounts.
Claims Supervisor
Gallagher Bassett
Bloomington, MN
09.2016 - 08.2018
- Managed day to day activities within claims office, handling trucking and general liability
- Supervised, assigned, and managed multiple states, claims lines and multi-state litigation
- Worked with self-insured commercial clients overseeing investigation, day to day claims handling, supervised claims, evaluations, round tables, reserving and risk assessment
- Supervised claims staff (both in office and remote employees), implemented training, teaching new claims systems, and handled IT issues, office technology, and staffing needs
- Created and implemented new strategies, and models for monitoring and increasing claims handling and work flows
- Daily reviews of commercial general liability, products liability, professional liability and large trucking adjuster claim files, diary management, and preparation of weekly employee, staff and claims reviews/reports
- Attended mediation, arbitration, and trial as necessary
- Negotiation of complex claims.
Claims Manager
Atlas Financial Holding Inc
New York, NY
01.2011 - 09.2016
- Managed day to day activities within large commercial auto claims office; handling multiple lines and states
- Managed claims staff (both in office and remote employees), implemented training programs, and strategies for new hires, recruiting new claims professionals, and taught new claims systems, as well as handled IT issues, office technology, and staffing needs
- Worked daily with and reported to the excess/surplus carrier for serious losses
- Assigned litigated files, for bodily injury and no-fault for all no-fault states
- Supervised and extended authority on BI and NF claims for NY, NJ, PA, SC, VA, GA, FL, TX, KY, MN and MI
- Responded to and handled commerce complaints
- Weekly audits of ISO submission, particularly Medicare/CMS requirements
- Dealt with agents and insureds on day to day issues, routine visits to insureds and worked with agents to maintain and promote new business
- Created, designed, implemented and oversaw Taxi Program
- Employee recruiting and implementation of intern program within the company
- Attended mediation, arbitration and trial as necessary on complex cases.
Claims Supervisor
American Country/Kingsway Financial
New York, NY
01.2001 - 01.2011
- (Renamed to Atlas), Managed day to day activities within commercial auto claims office; handling multiple lines and states
- Supervised BI and NF claims staff for trucking, light commercial auto and taxis
- Handled high exposure cases and possible fraud reporting to excess/surplus lines
- Handled all lines of auto within NY, PA, CT and NJ
- Handled total losses, fire losses, theft within property damage.
Senior Case Manager
Liberty Mutual Ins. Co
East Orange, NJ
01.2000 - 01.2001
- I handled high profile litigation cases within multiple states including CA, NJ, NY and MA
- I managed a case load of 250 trucking, commercial automobile and general liability files
- I also acted as senior case manager in absence of supervisor.
TPA Director of ACIC Claims/Team Lead
Ward North America
Jersey, NJ
01.2000
- I was the TPA director of ACIC claims directly handling all NY commercial auto lines, BI, NF, PD and UM/UIM claims
- I helped develop and implement new system for handling auto claims for TPA
- I handled total losses, fire losses, theft within property damage.
Senior Claims Representative
Crum and Forster Ins
Morristown, NJ
01.1999 - 01.2000
- I handled multiple states, policy driven, premises liability, property, inland marine and trucking claims, including scene investigations on large property losses, managed and handled exposure for all property losses, including, construction, commercial buildings, inland marine and business loss.
Claims Examiner
Prudential Insurance
Holmdel, NJ
01.1998 - 01.1999
- I handled NJ No-fault claims and litigated and Arbitration cases, and worked closely with the fraud unit.
Claims Adjuster
Empire/Allcity
New York, NY
08.1995 - 07.1998
- Collision
- PD
- NF
- BI
- litigation
Education
B.A. - History/Political science
St Francis College
1993
A.S - Criminal Justice
Associate of Science - Criminal Justice
St Francis College
Brooklyn 09.1988 - 06.1990
Interests
Licenses: , Licensed in all states that require licensing
Timeline
Claims Supervisor
Gallagher Bassett
09.2020 - Current
Assistant Vice President-Claims
Fleetwood Agency, Inc
08.2018 - 09.2020
Claims Supervisor
Gallagher Bassett
09.2016 - 08.2018
Claims Manager
Atlas Financial Holding Inc
01.2011 - 09.2016
Claims Supervisor
American Country/Kingsway Financial
01.2001 - 01.2011
Senior Case Manager
Liberty Mutual Ins. Co
01.2000 - 01.2001
TPA Director of ACIC Claims/Team Lead
Ward North America
01.2000
Senior Claims Representative
Crum and Forster Ins
01.1999 - 01.2000
Claims Examiner
Prudential Insurance
01.1998 - 01.1999
Claims Adjuster
Empire/Allcity
08.1995 - 07.1998
Associate of Science - Criminal Justice
St Francis College
09.1988 - 06.1990
B.A. - History/Political science
St Francis College
A.S - Criminal Justice
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