Summary
Overview
Work History
Education
Skills
Websites
LEADERSHIP & VOLUNTEER ACTIVITIES
Timeline
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Frank Pietrantonio

Norway

Summary

Customer service professional prepared for this role with comprehensive experience in client interactions and issue resolution. Known for adaptability and commitment to team success. Skilled in communication and problem-solving, consistently achieving positive outcomes.

Overview

11
11
years of professional experience

Work History

Customer Team Lead

Schneider National
07.2020 - Current
  • Onboard new and existing customers
  • Developed and maintained strong customer relationships with customers by communicating via telephone, email and other modes of communication
  • Anticipated, identified, managed and proactively worked to seek solutions for potential problems
  • Reviewed customer orders for accuracy to ensure all information provided was accurate
  • Schedule and tracking loads

CAD Drafter

CCI Systems
08.2019 - 07.2020
  • Design site plans for updating fiber and coaxial cable routes
  • Survey field notes and sketches to create new or update existing designs using various software platforms
  • Organize and maintain revisions of project drawings
  • Complete assigned work while maintaining a high level of quality, accuracy, and efficiency

Customer Service

Schneider National
06.2017 - 07.2019
  • Developed and maintained strong customer relationships with customers by communicating via telephone, email and other modes of communication
  • Anticipated, identified, managed and proactively worked to seek solutions for potential problems
  • Reviewed customer orders for accuracy to ensure all information provided was accurate

Sales Associate

West Corporation
11.2016 - 06.2017
  • Sales for FedEx
  • Assisted small businesses with Fedex services
  • Supported new associates in getting acclimated to their position

Marketing Assistant/Programming

Packerland Broadband
01.2015 - 05.2016
  • Coordinated a variety of events
  • Responsible for compliance with television contracts
  • Assisted in various Marketing opportunities
  • Data entry

Education

Business Management, Sports Management

Lakeland College
Sheboygan, WI
08.2013

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Shipping and receiving
  • Adaptability and flexibility
  • Verbal and written communication
  • Creative problem solving

LEADERSHIP & VOLUNTEER ACTIVITIES

  • Head Coach
  • Freshmen Kingsford Boys Basketball
  • December 2019 - 2021.
  • December 2024 - current.
  • President of Kingsford Little League
  • Kingsford, MI
  • Sep. 2014 – August 2017

Timeline

Customer Team Lead

Schneider National
07.2020 - Current

CAD Drafter

CCI Systems
08.2019 - 07.2020

Customer Service

Schneider National
06.2017 - 07.2019

Sales Associate

West Corporation
11.2016 - 06.2017

Marketing Assistant/Programming

Packerland Broadband
01.2015 - 05.2016

Business Management, Sports Management

Lakeland College

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