Frank Portillo
PepsiCo
Gilbert,AZ
15
years of professional experience
1
Certification
Results-driven professional with experience in account management, military policing, and corrections. Skilled in leadership, communication, and organization, with a record of managing sensitive situations, supporting teams, and maintaining accurate reports and records. Focused on building trust and improving daily operations.
Work History
Military Police Officer / Corrections Officer
15 Years 4 Months- Conducted law enforcement patrols to deter threats and maintain order across assigned areas.
- Responded to incidents, assessed situations, and applied use-of-force policies when required.
- Enforced access control procedures, verified credentials, and protected restricted facilities and personnel.
- Prepared detailed incident reports, case documentation, and accountability records for command review.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Enforced rules and regulations to maintain order among inmates.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Conducted searches of individuals, vehicles and premises.
- Supported convoy security, emergency response, and detainee operations in high-tempo environments.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Utilized surveillance equipment to monitor security of personnel and property.
- Conducted cell and person searches to detect contraband and enforce correctional policies.
- Documented incidents, behaviors, and shift observations in detailed correctional reports.
- Escorted detainees during movement, transport, and scheduled facility activities.
Account Manager / Sales Representative
7 Years 5 Months- Managed customer relationships and aligned account plans with sales, pricing, and promotional priorities.
- Generated and maintaining sales relationships with clients and customers.
- Maintained records of expenses and handling billing reconciliation activities.
- Strategically arranged all aspects of stock products and displays.
- Developing procedures to increase the efficiency of all duties including transportation and order
fulfillment. - Providing outstanding client support while ensuring accurate coordination of meetings and deliveries.
Education
Associates - Criminal Justice
Skills
Account management
Client relations
Customer service
Lead prospecting
Conflict resolution
Crisis management
Conflict resolution
Lead generation
Certification
● Certified non-lethal weapons instructor
Timeline
Account Manager / Sales Representative
PepsiCo
05.2019 - CurrentRead More
Military Police Officer / Corrections Officer
US Army Reserve
06.2011 - CurrentRead More
Evergreen Valley College / San Jose City College
Associates from Criminal Justice
Read More