Michelle L. Kirchner
Fort McCoy,FL
Summary
Offering over twenty years’ experience in the insurance field. Also, offering several years experience in administrative support and customer service. Highly skilled in handling multiple tasks concurrently, and the ability to organize, prioritize, delegate, coordinate, and monitor individual projects. Providing outstanding customer service skills that consistently produces winning results. Seeking to utilize all qualifications and education in order to obtain a position providing longevity and career advancement. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
Work History
Corrections Officer
State of Florida
12.2023 - Current
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
Shipping and Receiving Clerk
Sparr Building & Farm Supply
01.2022 - 11.2023
- Update Inventory and make changes as needed
- Check in all packing slips to make sure they match the PO
- Validate pricing for incoming stock
- Assist other departments in returns and sales as needed
- Responsible for all vendor related returns
- Collaborates directly with vendors regarding SKU errors to ensure our systems run properly
- Help in reducing company receiving errors and vendor returns by 10%
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Implemented tracking system for outgoing shipments, enhancing customer satisfaction with transparent delivery updates.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Improved inventory management with precise record-keeping of incoming and outgoing shipments.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
Customer Service Representative
Transamerica
01.2020 - 01.2021
- Perform basic Customer Service in the insurance setting
- Research customer policies
- Help providers to make sure the patient had coverage during the time of service
- Help the customer with the understanding of the basic policy they have (payments, coverages for in hospital and out patient surgeries)
- Set up and review claims
- Make sure the payments applied to the correct policy
- Reached out to the examiner to follow up within the systems
- Remote position that utilized Avaya phone systems and operating systems
- Averaged over 50 calls per day AHT 7.53 ACW 1.28
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Library Associates
Gwinnett County Public Library
01.2016 - 01.2020
- Provide exceptional service to library patrons, as well as answer questions and/or concerns about products
- Establish relationships with community groups, such as non-profit organizations, schools, and businesses
- Construct plans to maintain day-to-day operations and library systems
- Maintain knowledge of technology, library functions, and building information
- Perform basic library operational practices and principles
- Operate standard office equipment and applicable software
- Used public speaking skills for events within the library
- Maintained a clean, organized, and welcoming environment for library users by regularly shelving items and updating displays.
- Developed instructional materials, such as guides and tutorials, to enhance patrons'' understanding of library resources.
- Provided reference assistance to patrons, utilizing various print and digital sources to answer questions accurately and efficiently.
- Promoted library resources through social media campaigns, increasing awareness and usage of available services.
- Managed the interlibrary loan system to ensure timely access to materials from other libraries for patrons in need.
Claims Representative
AIG Insurance
01.2015 - 01.2016
- Set up over 20 claims daily, while also setting up new losses that are sent through the company’s wide system
- Index claims to view prior reports and past history
- Notate the data of loss, accident state, and give a brief description of loss and its category: Auto, General Liability or Construction Defect, with a 24-hour turnaround
- Set up First Notice of Loss (FNOL) within the severity claims system, and one claim system to ensure adjuster is assigned to claim
- Inbound calls to find claim numbers, as well as the handler and adjuster on the file
Customer Service Representative
Pro Therapy Supplies
01.2014 - 01.2015
- Processed sales orders and returns
- Performed shipping and receiving duties, as well as invoicing
- Answered incoming calls for several departments: Customer Care, Returns, and Sales
- Provided excellent customer service to customers that entered the office, and assessed their specific needs
- Performed troubleshooting for products to ensure their efficiency and customer satisfactions
- Communicated daily with vendors and manufactures
Customer Service Representative
Hire Dynamics
01.2012 - 01.2014
- Monitored inbound and outbound sales calls
- Ensured accurate shipping and receiving, as well as proper documentation
- Globally tracked shipments and ensured those shipments were reached in a timely manner
Claims Processor Adjuster Admin
Fleming and Hall Insurance
01.2010 - 01.2012
- Provided written communication, such as daily Acknowledgement, Denial, Deductible, and Cancellation correspondences
- Accountable for BI and PD settlements, and Indemnity Payments
- Accurately entered data into Pyramid System
- Provided administrative duties when needed, such as: switchboard, greeting customers, and distributing confidential documentation
Customer Service Representative and Head Cashier
Home Depot
01.2006 - 01.2010
- Provided excellent customer service to customers and assisted with their individual needs
- As Head Cashier, ensured the efficiency and flow of front area of the store by assisting other cashiers and customers
- Completed numerous professional development classes to ensure familiarity of information in different departments of store
Underwriting Assistant
SafeCo Insurance
01.2004 - 01.2006
- Reviewed automobile claims for several states and performed other administrative duties
- Reviewed and approved personal lines policy endorsements within given authority level
- Prescreened property and automobile photographs, as well as inspection photographs to ensure maintenance
- Processed and reviewed rating and underwriting information from agents and policy holders
Education
Bachelor of Arts - Communication
Grand Canyon University
Phoenix, AZ11-2025
Associate of Arts - Liberal Arts
Lincoln College
Normal, IL01.2001
Skills
- Account Management
- Accuracy
- Administrative Office Duties
- Automobile Insurance Claims
- Cash Handling and Customer Service
- Compliance
- Decision Making
- Diversity
- Global Shipping
- Insurance Adjusting
- Insurance Claims
- Interpersonal Abilities
- Invoicing
- Microsoft Suite
- Multitasking
- NetSuite
- Oneclaim
- Organization
- Phone Etiquette
- Policy Protocol
- Professionalism
- Relationship Building
- Sales
- SCS
- Shipping and Receiving
- Staff Coordination
- Teamwork
- Time Management
- Verbal and Written Communication
- Assertiveness
- Surveillance
- Booking procedures
- Relationship building and management
- Trained in defensive tactics
- File and record maintenance
- Continuing education
- Accountability
- First aid and CPR certified
- Ethical standards of conduct
- Firearms proficiency
- Work detail oversight
- Contraband inspections
- Conflict resolution skills
- Observation
- Self-defense techniques
- Correctional facility procedures
- Safety and security enforcement
- Inmate monitoring
- Safety
- Weapons training
- Self-defense tactics
- Central and pod control
- Inmate behavior modification tactics
- Radio communication
- Program coordination
- Visitation oversight
Recognitionandawards
- Attention to Detail, Sparr Building & Farm Supply, 01/01/23, For mitigating receiving errors and assistance in vendor return reductions.
- Performance Standards, Transamerica, 01/01/21, Averaged calls.
- Above and Beyond, Gwinnett County Library, 01/01/17 - 01/01/19, For Customer satisfaction and exceptional teamwork.
- Adult Reading Winner, Gwinnett County Library, 01/01/17, For the involvement of the Childrens Summer reading program and interaction of the students, parents, and staff.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Corrections Officer
State of Florida
12.2023 - Current
Shipping and Receiving Clerk
Sparr Building & Farm Supply
01.2022 - 11.2023
Customer Service Representative
Transamerica
01.2020 - 01.2021
Library Associates
Gwinnett County Public Library
01.2016 - 01.2020
Claims Representative
AIG Insurance
01.2015 - 01.2016
Customer Service Representative
Pro Therapy Supplies
01.2014 - 01.2015
Customer Service Representative
Hire Dynamics
01.2012 - 01.2014
Claims Processor Adjuster Admin
Fleming and Hall Insurance
01.2010 - 01.2012
Customer Service Representative and Head Cashier
Home Depot
01.2006 - 01.2010
Underwriting Assistant
SafeCo Insurance
01.2004 - 01.2006
Bachelor of Arts - Communication
Grand Canyon University
Associate of Arts - Liberal Arts
Lincoln College
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