Frank Reyna
Fort Worth,TX
Summary
Dynamic leader and adept problem-solver with a proven track record at Agiliti Health, enhancing team performance and customer satisfaction. Spearheaded a comprehensive training program, significantly improving efficiency and safety. Skilled in MS Office and bilingual in English and Spanish, I excel in fostering positive client relationships and driving operational excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IM Service Manager
Agiliti Health
06.2021 - 05.2024
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
IM Service Technician
Agiliti Health
12.2001 - 06.2021
- Inspected equipment to diagnose operational issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Education
No Degree - Business Administration And Management
Tarrant County College
Fort Worth, TXCertified Sterile Processing Technician -
CBSPD
Lebanon, NJHigh School Diploma -
Big Spring High School
Big Spring, TX05-1988
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Communication
- Adaptability
- Active listening
- Critical thinking
- Customer service management
- MS office: Word, Excel, Outlook, and PowerPoint
- Bilingual English and Spanish
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CBSPD (Certification Board for Sterile Processing and Distribution)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IM Service Manager
Agiliti Health
06.2021 - 05.2024
IM Service Technician
Agiliti Health
12.2001 - 06.2021
- CBSPD (Certification Board for Sterile Processing and Distribution)
No Degree - Business Administration And Management
Tarrant County College
Certified Sterile Processing Technician -
CBSPD
High School Diploma -
Big Spring High School
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