Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Frank Richard Angelico

Auburn,ME

Summary

Experienced in operational oversight with a proven track record of driving process improvement and leading teams to success. Utilizing strategic planning techniques, streamlined operations and enhanced productivity. Fostered team collaboration resulting in consistently high standards of performance.

Overview

12
12
years of professional experience

Work History

Operations Supervisor

Arc Best Freight
01.2022 - Current
  • Managed multiple departments to achieve/exceed K.P.I goals
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Handled, consistently evolving environments with success
  • Demonstrated year over year growth in all departments
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.

Logistics Desk Supervisor/Orderfiller/Receiving Unloader

Walmart Distribution Center
01.2014 - 01.2022
  • Part of the leadership team for a department consisting of over 90+ associates from multiple departments moving over 200,000 cases daily
  • Played a critical role supporting and servicing over 40+ Walmart stores throughout the greater New England area
  • Maintained G.L.S.(Global logistics system) in order to respond to changes and inquiries about the daily progression
  • Certified hazmat specialist, specifically in ammonia hazards and containment
  • Part of the development and implementation team for establishing a second shift dry shipping department, which included daily staff meetings, scheduling and monitoring daily activities and pass-down to the next shift
  • Monitored inventory levels of necessary products, executing orders as needed to maintain optimal stock levels for continued daily operations.

Tier 1 Technical Support Representative

Carbonite
01.2013 - 01.2014
  • Provided support in fixing customers data backups and servers for their respective businesses
  • Demonstrated a substantial knowledge of basic computer skills to work on a variety of different operating systems
  • Demonstrated exceptional customer service skills by having the highest customer satisfaction grade out of all tier one tech support reps
  • Collaborated with multiple support teams to solve complex problems
  • Safeguarded sensitive and personal information, including private business information
  • Bridged customers with the proper groups and organizations, maximizing efficiency
  • Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
  • Reduced call resolution time by effectively troubleshooting software and hardware problems.
  • Used ticketing systems to manage and process support actions and requests.

Education

Bachelor of Science - Business Administration Specialization in Project Management

Southern New Hampshire University
Manchester, New Hampshire
05.2022

Google Certification - Technical Support Fundamentals

Associate’s Degree - General Studies

Central Maine Community College
Auburn, Maine
05.2013

Skills

  • Microsoft Office
  • Interpersonal skills
  • Communication skills
  • Operations management
  • Problem solving
  • Project management
  • Teamwork
  • Safety consciousness
  • OSHA standards
  • KPI tracking
  • Process optimization
  • Technical support

Awards

  • Associate of the Quarter (Walmart)
  • Rookie of the Quarter (Walmart)
  • Customer Satisfaction Award (Carbonite)
  • Top Three Terminal for President's Award (Arc Best Freight)

Timeline

Operations Supervisor

Arc Best Freight
01.2022 - Current

Logistics Desk Supervisor/Orderfiller/Receiving Unloader

Walmart Distribution Center
01.2014 - 01.2022

Tier 1 Technical Support Representative

Carbonite
01.2013 - 01.2014

Google Certification - Technical Support Fundamentals

Associate’s Degree - General Studies

Central Maine Community College

Bachelor of Science - Business Administration Specialization in Project Management

Southern New Hampshire University

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