Frank Samperi
Waldwick,NJ
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Attentive Customer Service Representative with over 10 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
12
12
years of professional experience
Work History
Server/Bartender/Kitchen Expediter
Blue Moon Mexican Cafe
Wyckoff , NJ
2017.10 - Current
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Reduced order errors by maintaining clear, organized tickets for back of house
- Maintained composure and work quality while under stress.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server/ Team Member
Renatos
2015.04 - 2018.05
- Utilized point-of-sale system proficiently for accurate order placement and payment processing.
- Strengthened brand loyalty through exceptional service that resulted in repeat business from satisfied customers.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Excellent communication skills, both verbal and written.
- Assisted in operating, making sandwiches, and pizza while serving the dining room and running the counter.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Law Temp
Frank D. Samperi Attorney At Law
2012.02 - 2017.03
- Nurtured lasting professional relationships with supervisors and colleagues, leading to potential future employment opportunities within the same companies.
- Streamlined office operations for increased efficiency by implementing time-saving organizational techniques in various temporary positions.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Assisted in family business and helped organize files and communicate with prospective clients to an ensure satisfaction contributing to the office
Education
EPA Universal Certification - HVAC Installation And Repair
Lincoln Technical Institute
Mahwah, United States10.2023
High School Diploma -
Waldwick High School
Waldwick, United States06.2013
Skills
- Beverage Preparation
- Food Service
- Organizational ability
- Sales expertise
- Service-oriented mindset
- Strong multitasking
- Patience and Tolerance
- Excellent Communication
- Effective Communication
- Time management abilities
Timeline
Server/Bartender/Kitchen Expediter
Blue Moon Mexican Cafe
2017.10 - Current
Server/ Team Member
Renatos
2015.04 - 2018.05
Law Temp
Frank D. Samperi Attorney At Law
2012.02 - 2017.03
EPA Universal Certification - HVAC Installation And Repair
Lincoln Technical Institute
High School Diploma -
Waldwick High School
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