Katelyn Wallace
Hoffman Estates,IL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server, Host, Bartender, and Expediter
Red Robin
Hoffman Estates, IL
04.2022 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Food Runner, Cook, Barback, and Ace Trainer
TopGolf
Schaumburg, IL
02.2021 - 06.2022
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized food orders and ensured accuracy of items served to customers.
- Got food to players in a timely manner, as to move up in the ranking for their experience.
- Safely and cleanly made orders that came in through the KDS system in a timely manner, so that food was in the window and ready to be brought out to the players.
- Assisted and organized the bartender and the bar to help the process of drinks being properly made. Making sure that garnishes, juices, and beverages were ready and where they were needing to be for the bartender to use them during their shift.
Retail Sales Associate
Hollister
Schaumburg, IL
11.2021 - 12.2021
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
Lifeguard
Schaumburg Park District
Schaumburg, IL
03.2020 - 05.2020
- I had been trained to become a lifeguard to be ready for when the summer season opened up the pools, but when COVID-19 came around many let goes happened and as one of the newer employees I had been one to be lets go.
- Will I pursue lifeguard in the future? Maybe, to better my knowledge and keep me prepared for when I'm on the ship with my Sea Scout group, so that I am able to keep the youth I am held responsible for on the boat safe.
Education
High School Diploma -
Hoffman Estates High School
Hoffman Estates, IL05-2021
Associate of Science - Marine Biology
McHenry County College
Crystal Lake, ILSkills
- Supply Restocking
- Table Bussing
- Hostess support
- Food Running
- Order Management
- Food inspection
- Food Delivery
- Safe Food Handling
- Beverage Preparation
- Guest Engagement
Affiliations
- BSA Troop
- BSA Sea Scouts
- BSA Associate Chapter Advisor
- Eucharistic Minister
- Babysitter, Housesitter, and Petsitter
- Reader
References
References available upon request.
Timeline
Server, Host, Bartender, and Expediter
Red Robin
04.2022 - Current
Retail Sales Associate
Hollister
11.2021 - 12.2021
Food Runner, Cook, Barback, and Ace Trainer
TopGolf
02.2021 - 06.2022
Lifeguard
Schaumburg Park District
03.2020 - 05.2020
High School Diploma -
Hoffman Estates High School
Associate of Science - Marine Biology
McHenry County College
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