Katelyn Wallace
Hoffman Estates,IL
Summary
Customer-focused professional specializing in service solutions and conflict resolution. Skilled in communication and problem-solving, driving customer satisfaction and loyalty. Collaborates effectively with teams, adapts to changing needs, and prioritizes results through efficient, empathetic service.
Overview
7
7
years of professional experience
Work History
Server, Host, Bartender, and Expediter
Red Robin
04.2022 - Current
- Delivered exceptional customer service that enhanced guest satisfaction.
- Demonstrated in-depth knowledge of menu items, garnishes, and preparation methods to assist customers effectively.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured dining room cleanliness and optimal set-up to create a welcoming environment.
- Monitored dining room for cleanliness and proper set-up at all times.
Food Runner, Cook, Barback, and Ace Trainer
TopGolf
02.2021 - 06.2022
- Organized food orders and ensured accuracy of items served to customers.
- Evaluated employee performance during training sessions, offering constructive feedback to enhance learning outcomes.
- Coordinated food orders for timely service to customers and ensured accuracy of items served to customers.
- Executed timely preparation of food orders from KDS system, ensuring readiness for service during peak hours.
- Supported bartender in organizing ingredients for efficient drink preparation the bartender and the bar to help the process of drinks being properly made. Making sure that garnishes, juices, and beverages were ready and where they needed to be for the bartender to use them during their shift.
Retail Sales Associate
Hollister
11.2021 - 12.2021
- Delivered product information and addressed customer inquiries to enhance shopping experience.
- Provided product information and answered customer questions.
- Welcomed customers at store entrance upon entering the store and provided assistance.
- Arranged displays to showcase products effectively and drive customer engagement.
Lifeguard
Schaumburg Park District
03.2020 - 05.2020
- I had been trained to become a lifeguard to be ready for when the summer season opened up the pools, but when COVID-19 came around many let go happened and as one of the newer employees I had been one to be let go.
- Considered pursuing lifeguard certification for future opportunities. Maybe, to better my knowledge and keep me prepared for when I'm on the ship with my Sea Scout group, so that I am able to keep the youth I am held responsible for on the boat safe.
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, executing rescue techniques and first aid procedures.
- Conducted regular safety drills to enhance team readiness and response times.
Education
High School Diploma -
Hoffman Estates High School
Hoffman Estates, IL05.2021
Associate of Science - Marine Biology
McHenry County College
Crystal Lake, ILSkills
- Order Management
- Host support
- Food inspection
- Safe Food Handling
- Supply Restocking
- Guest Engagement
- Hostess support
- Multitasking
- Customer conflict resolution
- First aid
- Patience and empathy
- Memory retention
Affiliations
- BSA Troop (Girl Eagle 2021 and now Assistant Scoutmaster)
- BSA Sea Scouts
- BSA Associate Chapter Advisor Order of the Arrow
- Eucharistic Minister
- Babysitter, Housesitter, and Petsitter
Timeline
Server, Host, Bartender, and Expediter
Red Robin
04.2022 - Current
Retail Sales Associate
Hollister
11.2021 - 12.2021
Food Runner, Cook, Barback, and Ace Trainer
TopGolf
02.2021 - 06.2022
Lifeguard
Schaumburg Park District
03.2020 - 05.2020
Associate of Science - Marine Biology
McHenry County College
High School Diploma -
Hoffman Estates High School
References
References available upon request.
Education and Training
true,other,other
BSA Eagle award 2021
I went through the BSA program starting at 16 and took 2 years to get to the highest rank in scouting, as part of the first class of girl eagle scouts.