Frank Sanchez
Long Beach,CA
Summary
Results-driven supervisor specializing in customer resolution, staff management, and coaching techniques. Proven ability to enhance team performance and customer satisfaction through effective training and support.
Overview
4
4
years of professional experience
Work History
Supervisor
Kroger
Signal Hill, California
10.2021 - Current
- Trained new associates on customer service and operational procedures to enhance team efficiency.
- Assisted in scheduling shifts to optimize staff coverage during peak hours.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Monitored employee productivity and provided feedback to improve performance and coaching effectiveness.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed employees on tasks each hour, including sweeping, managing outside carts, and organizing go backs.
- Guided cashiers on transaction procedures, including check cashing and product coding, to ensure accurate and efficient transactions.
Education
High School Diploma -
Poly High School
Long Beach 06-2021
Skills
- Staff management
- Shift scheduling
- Customer resolution
- Coaching techniques
- Team collaboration
- Problem solving
- Critical thinking
- Customer service
- Stress management
Timeline
Supervisor
Kroger
10.2021 - Current
High School Diploma -
Poly High School