Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frank Scroggins

Baltimore,MD

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash register operation at Einstein Bros Bagels. Proven ability to enhance customer engagement through promotional activities and maintain an organized workspace. Skilled in espresso preparation and adept at building strong relationships with customers to anticipate their needs.

Overview

4
4
years of professional experience

Work History

Barista

Einsteins Bros Bagels
Baltimore, MD
03.2024 - 01.2025
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Received and accurately processed customer payments.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Operated cash registers to process customer payments.
  • Supported highest standards of conduct and service to support company reputation.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Warehouse Packer

Amazon
Baltimore, MD
08.2023 - 02.2024
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Reported any damages or discrepancies observed during operations to supervisor.

Deli Clerk

Weis
Baltimore, MD
02.2023 - 11.2023
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Offered samples to promote and upsell specials.
  • Assisted customers with selecting products from the deli case or menu board.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Stocked shelves with fresh items daily.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Adhered to health and safety standards while preparing food.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.

Concierge

Royal Farms
Baltimore, MD
07.2021 - 02.2022
  • Served orders to customers at windows, counters and tables.
  • Scrubbed and polished counters to remove debris and food.
  • Operated cash register and received payment from customers in cash or credit form.
  • Assembled and served meals according to specific guest requirements.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Handled advanced thawing and food pre-preparation for upcoming meals.

Cashier

Dollar Tree
Baltimore, MD
12.2020 - 07.2021
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Performed other duties as assigned by management.
  • Answered customers' questions and provided information on store procedures or policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Education

High School Diploma -

The Children's Guilde
Baltimore, MD
06-2015

Skills

  • Espresso preparation
  • Customer service
  • Cash register operation
  • Food handling
  • Promotional activities
  • Workspace organization

Timeline

Barista

Einsteins Bros Bagels
03.2024 - 01.2025

Warehouse Packer

Amazon
08.2023 - 02.2024

Deli Clerk

Weis
02.2023 - 11.2023

Concierge

Royal Farms
07.2021 - 02.2022

Cashier

Dollar Tree
12.2020 - 07.2021

High School Diploma -

The Children's Guilde

Similar Profiles

CREATE PROFILE
Frank Scroggins