Frank Suarez
Austin,Tx
Summary
Reliable food service professional with background in non-restaurant environments and ready for fast-paced work. Team-oriented, quick to help and focused on guest satisfaction. Energetic Banquet Server known for high productivity and efficient task completion. Skilled in customer service, time management, and teamwork, ensuring smooth operations during events. Excel in communication, adaptability, and problem-solving, contributing to enhanced guest satisfaction and seamless event execution. Friendly professional experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers. i m currentry working as on call server and bartender in the jw marriot .
Overview
9
9
years of professional experience
Work History
Banquet Server and Bartender
JW Marriott
Austin, TX
03.2024 - Current
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Served beverages and appetizers to guests in an efficient manner.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Resolved guest complaints to maintain complete customer satisfaction.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Changed table settings between courses as necessary.
- Served food and beverages to customers.
- Educated guests on meals during by answering questions and bringing special orders.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Processed cash and credit card payments accurately and efficiently.
- Stocked server areas with supplies before, during and after shifts.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Stocked service stations with ice, napkins and straws.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Banquet Server
Dallas Convention Center
Dallas, Tx
01.2016 - 02.2020
- Followed established guidelines for proper table setting etiquette during events
- Adhered strictly to sanitation regulations while handling food products
- Interacted professionally with customers and staff members to ensure satisfaction throughout the event
Skills
- Food Safety
- Understanding Guest Interaction
- Fine Dining Service
- Food Transportation
- Menu Knowledge
- Customer Preferences
- Event Cleanup
- High-Volume Dining
- Team Collaboration
- Safe Food Handling
- Bartender Support
- Safe Alcohol Service
- Sanitation Guidelines
- Performance Improvement
- Cleaning and Sanitizing
- Banquet Coordination
- Event Setup
- Customer service
- Food running
Languages
- Spanish, Bilingual
- English, Bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Banquet Server and Bartender
JW Marriott
03.2024 - Current
Banquet Server
Dallas Convention Center
01.2016 - 02.2020
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