Mariia Rondiak
Galveston,TX
Summary
Dynamic and customer-focused hospitality professional with a Bachelor's degree in Hospitality and extensive restaurant experience. Proven ability to manage high-volume environments, deliver exceptional guest service, and support efficient operations. Skilled in team collaborations, problem-solving, and multitasking, with a deep understanding of hospitality industry standarts and best practices. Eager to contribute to a dedicated team and enhance customer satisfaction in fast-paced, service-driven environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Server/Bartender/ Banquet Captain
Gaido's Seafood Restaurant
06.2017 - Current
- Multitasked to meet customer, business operations and server needs with minimal errorsor delays
- Assisted customers in selecting appetizers, entrees, and desserts and recommended alternative items for food allergies and gluten intolerances
- Offered preferred tables and other special accomodations to VIP customers
- Recognize returning guests and go above and beyond by having what they want ready
- Created banquet teams and had everything necessary there before we needed it
- Protected business, team members, and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements
Education
Bachelor of Science - Global Hospitality Leadership
University of Houston
08-2023
Associate of Science - General Studies
Galveston College
05.2020
Skills
- MENU KNOWLEDGE
- LIQUOR, WINE, AND FOOD SERVICE
- EFFECTIVE CUSTOMER UPSELLING
- HIGH-VOLUME DINING
- WINE PAIRINGS
- FOOD SAFETY
- Understanding Point of Sale (POS) System Operations
- QUALITY CONTROL
Certification
- Food handler
- TABC
- WSET level 1
- WSET level 2
Timeline
Head Server/Bartender/ Banquet Captain
Gaido's Seafood Restaurant
06.2017 - Current
Bachelor of Science - Global Hospitality Leadership
University of Houston
Associate of Science - General Studies
Galveston College
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