Frank Sullivan
Los Angeles,CA
Summary
Quality Assurance Manager with extensive experience reviewing property claims and restoration estimates. Proven ability to improve accuracy and compliance through detailed Xactimate analysis, cost validation, and effective coordination with contractors and adjusters. Strong focus on documentation integrity, billing alignment, and issue resolution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Parker Loss Consultants
08.2023 - 11.2025
- Executed thorough quality reviews of property flood and wind claim files to ensure accuracy, completeness, and compliance with carrier, state, and federal guidelines.
- Evaluated adjuster estimates for proper scope, pricing, and adherence to industry standards and FEMA guidelines (Flood)
- Identified file deficiencies and provided corrective feedback to adjusters, improving consistency, accuracy, and regulatory compliance.
- Analyzed documentation, photos, and mitigation reports to verify proper claim handling and coverage application.
- Maintained active communication between Desk Adjusters, Field Adjusters as well as mitigation contractors and Insureds (As needed)
- Ensured Claim files adhered to Key Performance Indicator guidelines.
Claims Examiner II
Precise Adjustments
08.2017 - 02.2022
- Reviewed and finalized various claim file claim types (Flood, wind, hail, water, fire) for insurance claim payment release.
- Interviewed claimants and witnesses to gather factual information.
- Researched claims and incident information to deliver solutions and resolve problems.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Excess Flood Specialist
Tokio Marine Kiln Insurance
01.2012 - 08.2017
- Delivered customer support for excess flood insurance policies
- Assisted agents, brokers, and internal departments with questions related to excess flood insurance policies.
- Ensured policy documentation and underwriting information were complete and compliant with company guidelines.
- Maintained accurate records and processed policy updates or changes as needed.
- Communicated with internal teams to resolve policy discrepancies and ensure accurate coverage information.
Licensing Clerk
WNC Insurance Services
01.2013 - 01.2015
- Evaluated and analyzed legal and licensing documents to ensure adherence to state regulatory requirements.
- Executed payment processing for licensing fees and fines, ensuring accurate transaction recording and receipt issuance.
- Validated application data and account information against official documentation to ensure accuracy and data integrity.
- Compiled reports and managed records for license issuances, suspensions, and overdue accounts.
- Validated documentation to facilitate processing of license applications and guarantee compliance with state licensing standards.
- Generated monthly, quarterly, and annual reconciliation reports to ensure accurate submission of state tax filings and regulatory payments across all 50 states.
Education
Associate of Science -
Los Angeles Trade Technical College
Los Angeles, CAHigh School Diploma -
Eagle Rock High School
Eagle RockSkills
- Effective phone etiquette
- Policy evaluation
- Property claims management
- Proficient in Excel
- Claims file oversight
- Proficient in MS Office and Copilot
- Strong verbal communication
- Outstanding customer support
- Effective issue resolution
- Effective schedule coordination
- Skilled in using AI technologies
- Xactimate software experience
Certification
Xactimate Training: Principals of Adjuster Estimates
Texas Insurance Claims Adjuster License (Residential & Commercial)
Attended annual anti-fraud training courses, conferences, client SIU training and industry seminars.
Various Continuation Education courses to maintain license
Timeline
Quality Assurance Manager
Parker Loss Consultants
08.2023 - 11.2025
Claims Examiner II
Precise Adjustments
08.2017 - 02.2022
Licensing Clerk
WNC Insurance Services
01.2013 - 01.2015
Excess Flood Specialist
Tokio Marine Kiln Insurance
01.2012 - 08.2017
Associate of Science -
Los Angeles Trade Technical College
High School Diploma -
Eagle Rock High School