Frank-Tanze Njaboh
Bowie,MD
Summary
Proven Customer Service Representative at J-Rapha Pharmacy, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic resolution of complaints. Skilled in Microsoft applications, showcasing quick learning abilities. Excellently managed high-stress situations, directly contributing to a notable increase in repeat business.
In addition to that proven to be a quick learner and multi skilled individual.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
J-Rapha Pharmacy
05.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Complete other tasks in the store per manager's request.
Education
Computer And Information Sciences
Montgomery College
Rockville, MD05.2026
High School Diploma -
Bowie High School
Bowie, MD05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
ACADEMIC ACHIEVEMENTS
- I was The captain of the Bowie High School Modelling team.
- I was part of my Basketball team at Bowie High School for 2 years.
WORK ACHIEVEMENTS
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit, and gift card transactions, balancing cash draw at the end of shift with a 100% accuracy rate.
Multi Athlete(Basketball, soccer, football, handball)
I am the type of person to try anything sport-related. Of all the sports I have tried in all my years basketball, soccer, football, and handball have been my favorite sport. And I have gone very far in Basketball I ended up playing basketball for 2 years in my school basketball team.
I love playing sports because it helps me deal with stress and it brings socializing with other people who enjoy the sport the same way I do.
Languages
English
Native or Bilingual
French
Elementary
Timeline
Customer Service Representative
J-Rapha Pharmacy
05.2022 - 03.2024
Computer And Information Sciences
Montgomery College
High School Diploma -
Bowie High School
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