Frank Torres
San Antonio,TX
Summary
Sales driven with experience in customer service, banking, and telecommunications. Skilled in building rapport, identifying customer needs, and closing sales. Proven ability to meet performance goals.
Overview
6
6
years of professional experience
Work History
Fraud Operations Specialist
USAA Federal Savings Bank
10.2021 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity with the member.
- Explained fraud cases to members clearly, ensuring understandings of how accounts were compromised and next steps for account recovery.
- Provided company resources to the members on how fraud can be prevented and stopped.
- Utilized my work resources to secure the profile, Built trust with members by providing clear communication and timely resolution of fraud related concerns.
Sales Representative
Spectrum
02.2020 - 10.2021
- Managed customer accounts upsold and cross-sold bundled services (Tv,internet,phone) to maximize revenue and customer value.
- Built and maintained relationships with new and existing customers to increase trust and drive sales.
- Resolved Customer concerns and objections effectively to close sales and retain business.
- Delivered a positive experience by focusing on both customer satisfaction and sales goals.
Education
High School Diploma -
John Paul Stevens High School
San Antonio, TXSkills
- Customer relationship building
- Product Knowledge
- Building Trust
- Active Listening
- Time Management
Timeline
Fraud Operations Specialist
USAA Federal Savings Bank
10.2021 - Current
Sales Representative
Spectrum
02.2020 - 10.2021
High School Diploma -
John Paul Stevens High School