Frank Vasquez
San Antonio,TX
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
13
13
years of professional experience
Work History
Manager
Sam's Burgers
San Antonio, Texas
2012.04 - Current
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategic plans to achieve company objectives.
- Managed risk by developing and implementing effective risk management strategies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Streamlined communication channels, improving information flow and decision-making speed.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and trained new employees to meet job requirements.
- Trained employees on additional job positions to maintain coverage of roles.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership during times of organizational change or crisis situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
Education
High School Diploma -
Memorial High School
San Antonio, Texas2006-05
Skills
- Marketing
- Change management
- Documentation and reporting
- Strategic planning
- Team leadership
- Safety procedures
- Disciplinary techniques
- Policy implementation
- Staff training and development
- Relationship building
- Customer service
- Negotiation
- Schedule preparation
- Staff development
- Coaching and mentoring
- Regulatory compliance
- Complex Problem-solving
- Work prioritization
- Cross-functional teamwork
- Time management
- Performance management
- Verbal and written communication
- Clear communication
- Investigation documentation
- Security guard license
Timeline
Manager
Sam's Burgers
2012.04 - Current
High School Diploma -
Memorial High School