Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Frank Villanueva Jr

Crosby,TX

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

11
11
years of professional experience

Work History

Sales Associate

The Tile Shop
Webster, Texas
10.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Alerted customers to upcoming sales events and promotions.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Managed efficient cash register operations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Completed orders and organized product deliveries to meet customer timetables.

Specialty Department Supervisor

Lowes Home Improvement Stores
Houston, Texas
08.2020 - 10.2021
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Led and developed management team of 6.

Forklift Loader Operator

Igloo
Katy, Texas
05.2019 - 08.2020
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded materials and goods at designated locations for best project availability.
  • Removed orders from storage, wrapped and staged for shipments.
  • Communicated with floor managers to determine merchandise placement.

Owner Operator

V-Design Tile
Houston, TX
06.2011 - 04.2019
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised processes to boost long-term business success and increase profit levels.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Generated revenues yearly and effectively capitalized on industry growth.

Education

GED -

United States Marine Corp
California

Skills

  • Sales trends
  • Stocking and replenishing
  • Contract preparation
  • Merchandising understanding
  • Exceptional customer service
  • Cash register operation
  • Excellent people skills
  • Problem-solving skills
  • Professional demeanor
  • Sales expertise

Timeline

Sales Associate

The Tile Shop
10.2021 - Current

Specialty Department Supervisor

Lowes Home Improvement Stores
08.2020 - 10.2021

Forklift Loader Operator

Igloo
05.2019 - 08.2020

Owner Operator

V-Design Tile
06.2011 - 04.2019

GED -

United States Marine Corp

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Frank Villanueva Jr