FRANK WAI
Las Vegas,NV
Summary
Enthusiastic and Courteous service staff seeking employment positions in Food & Beverage for Luxury Hospitality. Consistently delivering exceptional service for clients and guests within a pleasant environment.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Bartender
Chyna Club at Fontaine Bleau
11.2023 - Current
- To conjure over 30 cocktails created for our customers
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Lotus of Siam
05.2023 - 11.2023
- Serving elevated Thai cuisine within a high volume environment
- Ensured that my guest enjoyed the food & cockatils their experiences within a fun atmosphere
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Wynn
05.2022 - 11.2023
- Curate cocktails from with our Bar program designed by Marina & Jake Davenport
- Engage with guests with Forbes Standard service while describing the food as delivered to their assigned tables
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
The Mansions/ The Skyloft at The MGM Grand
05.2016 - 05.2022
- Work directly with the Casino Host team to provide an exemplary level of personalized cocktail services to our guest
- Accommodating higher scale of casino players to celebrities to ensure that everything had been accomplished within the highest form of confidentially
- Took charge of bartending & banquet events set up within the Mansion & Skyloft properties
Education
Bachelor of Arts - Hotel Management
San Francisco State University
San Francisco, CA01.2012
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Certifications
- Certified (Barsmarts, Pourcard, Intro to Sommelier knowledge)
- Experienced with Info Gynesis, POS, Micros and Sevenrooms
- Strong communication skills especially within team environment
Timeline
Bartender
Chyna Club at Fontaine Bleau
11.2023 - Current
Bartender
Lotus of Siam
05.2023 - 11.2023
Bartender
Wynn
05.2022 - 11.2023
Bartender
The Mansions/ The Skyloft at The MGM Grand
05.2016 - 05.2022
Bachelor of Arts - Hotel Management
San Francisco State University
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