Frank Zamora
Sacramento,CA
Summary
Proven track record in enhancing delivery efficiency and customer satisfaction at USPS through expert route management and exceptional service. Excelled in team collaboration and problem-solving, significantly improving operational processes. Skilled in package handling and active listening, ensuring meticulous attention to detail and timely resolution of customer inquiries.
Overview
11
11
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
Sacramento, CA
02.2019 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
Clerk Processor
Goodwill Industries Of Houston
Sacramento, CA
09.2018 - 02.2019
- Increased operational efficiency by maintaining organized workspaces and managing inventory levels accordingly.
- Collaborated with team members on special projects, achieving desired outcomes in a timely manner.
- Reduced processing time by implementing automation tools for repetitive tasks.
- Developed strong working relationships with colleagues to foster a positive work environment.
Sales Associate
United Pacific Industries
Sacramento, CA
08.2016 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Package Handler
Fed Ex Ground
Sacramento, CA
07.2013 - 07.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
Associate Of General Studies -
Cosumnes River College
Sacramento, CAFlorin High School
Sacramento, CA06.2009
Skills
- Safety awareness
- Parcel delivery
- Weather Tolerance
- Package handling
- Vehicle loading
- Mail Sorting
- Postal regulations
- Route Management
- Mail distribution
- Hand-Eye Coordination
- Load Management
- Street Orientation
- GPS use
- Vehicle inspections
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Excellent Communication
- Organizational Skills
- Active Listening
Timeline
Mail Carrier
United States Postal Service, USPS
02.2019 - Current
Clerk Processor
Goodwill Industries Of Houston
09.2018 - 02.2019
Sales Associate
United Pacific Industries
08.2016 - 09.2018
Package Handler
Fed Ex Ground
07.2013 - 07.2017
Associate Of General Studies -
Cosumnes River College
Florin High School