Frankale Christian
Atlanta
Summary
Professional Bus operator with leadership and innovative problem-solving skills, fostering personal growth and development in multidisciplinary environments.
With experience in both transit and intercity routes. Known for maintaining safety standards, punctuality, and efficient route management. Possess strong communication skills, ability to handle diverse passenger needs, and adept at navigation and time management. Contributed to increased rider satisfaction through proactive service and adherence to schedules.
Overview
17
17
years of professional experience
10074
10074
years of post-secondary education
1
1
Certification
Work History
Bus Operator
Regional Transportation District
01.2023 - Current
- Assisted passengers with boarding and disembarking procedures.
- Operated transit buses on assigned routes safely and efficiently.
- Monitored traffic conditions and adjusted routes as necessary.
- Conducted pre-trip inspections to ensure vehicle safety and readiness.
- Communicated effectively with dispatch regarding operational issues.
- Provided excellent customer service to enhance passenger experience.
- Completed incident reports and documented any vehicle malfunctions promptly.
- Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Provided safe and reliable transportation for passengers to their destinations.
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
- Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
- Adhered to set schedules while operating buses safely along assigned routes.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Observed local laws and regulations governing public transportation operations throughout shifts.
Counselor
Colorado Department of Humans Services Juvenile Detention Center
Colorado City
01.2021 - 01.2023
- Mentor youth, ensuring their safety and well-being within the facility.
- Transport youth, ensuring adherence to safety protocols.
- Process youth's bonds, belongings, and file property tags accurately.
- Implement effective de-escalation techniques, reducing incidents and ensuring a safer environment.
- Maintain meticulous records of youth progress, ensuring accurate and up-to-date documentation.
- Coordinate with multidisciplinary teams to develop and implement individualized care plans.
Behavioral Counselor
Belmont Pines Hospital
Youngstown
09.2019 - 08.2020
- Mentor adolescents, tracking daily behavior and interactions with teachers, staff, and peers.
- Facilitate therapeutic groups, fostering a supportive environment for personal growth.
- Maintain detailed logs to identify behavioral patterns and inform treatment plans.
- Collaborate with multidisciplinary teams to ensure comprehensive care and measurable improvements.
- Implement evidence-based strategies, achieving significant positive changes in adolescent behavior.
Clinical Assistant
Mid-Atlantic Youth Services
Emlenton
12.2018 - 09.2019
- Manage incoming and outgoing mail, ensuring accurate logging and timely distribution to maintain communication.
- Conduct CPR and Epi retraining sessions, enhancing emergency preparedness and ensuring safety compliance.
- Coordinate recreational activities for youth, promoting engagement and teamwork in a structured environment.
- Process new detainees and develop home plans, ensuring thorough assessment and effective reintegration strategies.
- Oversee case management activities, ensuring compliance with legal standards and support for youth development.
Bus Operator
RTD
Aurora
07.2014 - 01.2019
- Assisted customers with schedule queries and time point complaints, ensuring timely resolutions.
- Resolved policy issues and promoted new technology benefits, enhancing customer satisfaction.
- Supported customers with disabilities, ensuring accessibility and positive experiences.
- Guaranteed positive customer interactions and resolved complaints, improving service quality.
- Consistently achieved top performance ratings by maintaining punctuality, reliability, and exceptional customer service.
School Bus Driver
Aurora Public Schools
Aurora
03.2012 - 06.2014
- Ensured safety and well-being of students on the bus, maintaining accurate records and communication.
- Prevented incidents through vigilance and attention to detail, fostering a secure environment.
- Delivered exceptional customer support to students and parents, addressing concerns promptly.
- Collaborated with school officials and parents to monitor student statuses and respond to emergencies.
- Acted as primary customer service representative, enhancing overall satisfaction and trust.
Youth Program Coordinator/ Members clerk
Metro Atlanta Boy's & Girl's club
Atlanta
03.2009 - 02.2012
- Handled service requests and emergencies, ensuring timely and effective resolutions.
- Responded to inquiries from members, staff, and clients, maintaining high communication standards.
- Managed cash stock and inventory with precision, ensuring accurate balances.
- Processed special orders, contributing to $50,000 in additional revenue.
- Generated new sponsor leads through proactive telephone and email outreach.
- Implemented a new member tracking system, reducing administrative errors by 25% and improving data accuracy.
- Developed and launched a mentorship initiative, connecting 50 at-risk youths with professional mentors.
Education
MBA - Business Administration
American intercontinental University
BA - Criminal justice - Forensic Science
American Intercontinental University
Chicago, ILAssociates - Criminal Justice
American Intercontinental University-Atlanta
Atlanta, GAAssociates - Business Administration
American Intercontinental University-Atlanta
Atlanta, GACertificate - Medical Office
American School of Technology
Columbus, OHSkills
- Customer service
- Inventory
- Bus driving
- Receptionist
- Administrative duties
- Photography
- Telephone
- Scheduling
- Commercial driving
- Outlook
- Management
- Analysis skills
- Word processing
- Multidisciplinary collaboration
- Billing
- Vehicular safety inspection
- Customer assistance
- Customer relationship management
- Vehicle operation
- Incident reporting
- Communication skills
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Crisis de-escalation
- Record keeping
- Safety compliance
- Mobility assistance
- Defensive driving
- Effective communication skills
- Preventive Maintenance
Certification
- Commercial Driver's License (CDL), Class B, P (Passenger vehicles), S (School bus)
- Mandated Reporter, 12/18 - 12/19
- CPR/First Aid/AED, 12/18 - 12/20
- Bloodborne Pathogens, 12/18 - 12/19
- T4C trainer, Present
- Class B CDL Driver's License
- Specimen collection tech, 03/19 - 04/19
Timeline
Bus Operator
Regional Transportation District
01.2023 - Current
Counselor
Colorado Department of Humans Services Juvenile Detention Center
01.2021 - 01.2023
Behavioral Counselor
Belmont Pines Hospital
09.2019 - 08.2020
Clinical Assistant
Mid-Atlantic Youth Services
12.2018 - 09.2019
Bus Operator
RTD
07.2014 - 01.2019
School Bus Driver
Aurora Public Schools
03.2012 - 06.2014
Youth Program Coordinator/ Members clerk
Metro Atlanta Boy's & Girl's club
03.2009 - 02.2012
MBA - Business Administration
American intercontinental University
BA - Criminal justice - Forensic Science
American Intercontinental University
Associates - Criminal Justice
American Intercontinental University-Atlanta
Associates - Business Administration
American Intercontinental University-Atlanta
Certificate - Medical Office
American School of Technology