Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Frankcheyddy Robles Valerio

Frankcheyddy Robles Valerio

Perth Amboy,NJ

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

General Manager

Last Mile Pros LLC
09.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Checked accrued hours against listed hours for leave time.
  • Maintained payroll information by calculating, collecting and entering data.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Updated employee banking records when it was necessary.
  • Processed payrolls on regular basis for more than 35 employees nationally.
  • Initiated direct deposits and prepared manual checks for over 35 employees.
  • Calculated payroll deductions by accurately using paycheck and processed payroll to meet preset requirements.
  • Maintained and processed invoices, deposits and money logs.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Completed payroll for employees and maintained detailed records of procedures.

Sales Assistant

Drive Now Automotive
09.2020 - Current
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Fielded customer questions to share information about products, availability and pricing.
  • Input credit and debit card payments in POS system to complete purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Exceptional computer skills

School Bus Driver

K&S Transportation
05.2016 - 02.2020
  • Maintained NJ driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Communicated information to parents to promote good communication and transparency.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Obeyed federal, NJ and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Drove bus along assigned route, picking up students.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Inspected emergency equipment and verified safe working order for student and driver use.

Medical Assistant

Doctor Guillen Office
07.2014 - 02.2016
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained pre- and post-treatment vital signs and weight.
  • Tested and recorded blood glucose levels.

Sales Associate

Metro PCS
03.2011 - 11.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.
  • Prepared large cash deposits with zero discrepancies.
  • Maintained and processed invoices, deposits and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.

Education

Diploma - Medical Assistant

Lincoln Technical Institute - Edison
Iselin, NJ
08.2014

No Degree - Teaching English As A Second Language (ESL)

Middlesex County College
Edison, NJ
2013

High School Diploma -

Perth Amboy High School
Perth Amboy, NJ
06.2010

Skills

  • Staff Development
  • Cross-Functional Team Management
  • Safety Assurance
  • Staff Training
  • Program Development
  • Employee Scheduling
  • Sales Team Development
  • Client Account Management
  • Project Planning
  • Inventory Control
  • Budget Administration
  • Problem Resolution
  • Interpersonal Skills
  • Team Leadership
  • Troubleshooting Expertise
  • Safety Protocols
  • Data Review
  • PC Competency
  • Communication Skills
  • Staff Motivation
  • Supervision and Training

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

General Manager

Last Mile Pros LLC
09.2021 - Current

Sales Assistant

Drive Now Automotive
09.2020 - Current

School Bus Driver

K&S Transportation
05.2016 - 02.2020

Medical Assistant

Doctor Guillen Office
07.2014 - 02.2016

Sales Associate

Metro PCS
03.2011 - 11.2014

Diploma - Medical Assistant

Lincoln Technical Institute - Edison

No Degree - Teaching English As A Second Language (ESL)

Middlesex County College

High School Diploma -

Perth Amboy High School

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Frankcheyddy Robles Valerio