Frankeia Chamberlain
Greenville,NC
Summary
Dedicated Administrator with years of experience in optimizing operations and enhancing employee engagement. Proficient in recruitment, onboarding, and talent management, with a strong compliance and policy implementation background. Skilled in fostering a positive workplace culture and effectively handling employee relations. Known for attention to detail and exceptional organizational skills, committed to supporting organizational goals and driving HR initiatives that contribute to overall business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Kellum Law Firm
06.2023 - Current
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored 182 cases closely, adjusting case management strategies based on evolving circumstances or new information.
- Partnered with Attorneys to identify staffing and client needs and develop effective strategies.
- Cross-trained existing employees to maximize team agility and performance.
Outreach Specialist
Maximus
06.2022 - 05.2023
- Networked across Eastern North Carolina to build new connections and make initial contacts with prospects.
- Increased referrals by 10% by calling on target groups, organizations and professionals.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Developed customized recruiting materials for targeted outreach, increasing candidate interest and engagement.
Behavior Technician
Aces for Autism
01.2021 - 06.2021
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Provided one-on-one support to 30 clients with autism spectrum disorders, addressing unique behavioral needs.
- Served as a knowledgeable resource for parents regarding company policies, procedures, benefits, and other related matters.
Product Specialist
Ashley Furniture Outlet
11.2019 - 01.2021
- Boosted customer retention by 15% by providing exceptional product support and addressing user concerns.
- Optimized inventory management, ensuring timely availability of products for customers.
- Collaborated with cross-functional teams to streamline product development processes.
- Analyzed sales data to identify trends and opportunities for product improvement and innovation.
Ophthalmic/Optometric Technician
MyEyeDr
10.2017 - 11.2019
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Trained 5 new technicians on clinic protocols, fostering teamwork within the practice.
- Improved patient satisfaction by providing efficient and accurate diagnostic testing.
- Trained 5 new technicians on standard operating procedures, ensuring consistency across the team.
Deli Associate
Walmart Supercenter
10.2017 - 11.2019
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Collaborated with 22 team members to efficiently complete daily tasks and consistently meet customer needs.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Participated in ongoing training initiatives, staying up-to-date on relevant industry knowledge and best practices within the deli department.
Education
Bachelor of Arts - Psychology
East Carolina University
Greenville, NC05.2019
Associate of Arts - Art
Pitt Community College
Winterville, NC05.2017
Associate of Arts - General Education
Pitt Community College
Winterville, NC05.2017
Skills
- Scheduling/Planning
- Pre-Client Screening
- Staff Management
- Recruitment
- Client service and support
- Training and mentoring
- Training development
- Customer Relations
- Microsoft Office Suite
- Data Evaluation
- Organizational Development
Certification
- ServeSafe Certification
- Safety Care Certification
- Career Readiness Certification
Timeline
Case Manager
Kellum Law Firm
06.2023 - Current
Outreach Specialist
Maximus
06.2022 - 05.2023
Behavior Technician
Aces for Autism
01.2021 - 06.2021
Product Specialist
Ashley Furniture Outlet
11.2019 - 01.2021
Ophthalmic/Optometric Technician
MyEyeDr
10.2017 - 11.2019
Deli Associate
Walmart Supercenter
10.2017 - 11.2019
Associate of Arts - Art
Pitt Community College
Associate of Arts - General Education
Pitt Community College
- ServeSafe Certification
- Safety Care Certification
- Career Readiness Certification
Bachelor of Arts - Psychology
East Carolina University
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