Summary
Overview
Work History
Education
Skills
Certification
Military
Timeline
Generic

Frankie Cruz

Clayton,NM

Summary

Proven track record in enhancing customer satisfaction and business operations, notably at New Mexico Gas Company. Expert in customer relations and data entry, demonstrating a goal-oriented mindset through efficient problem-solving and service excellence. Achieved significant improvements in service delivery by leveraging both technical and interpersonal skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

SR. OPS. REP

New Mexico Gas Company
06.2023 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Owner and Worker

ENM Heating & Air Solutions
02.2018 - 06.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

HVAC Technician

D&D Plumbing and Air Conditioning
02.2012 - 02.2018
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.

Education

HVAC - HVAC Technology

Southwest Technical College
Liberal, KS
05.2004

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency

Certification

I have my MM2,MM3, JG and JR. All in New Mexico

Military

Air Force Vet.   Active Duty From May 1996 to  May 2000 and NM Air Guard  from May 2000 to May 2002

Timeline

SR. OPS. REP

New Mexico Gas Company
06.2023 - Current

Owner and Worker

ENM Heating & Air Solutions
02.2018 - 06.2023

HVAC Technician

D&D Plumbing and Air Conditioning
02.2012 - 02.2018

HVAC - HVAC Technology

Southwest Technical College

Similar Profiles

CREATE PROFILE
Frankie Cruz