Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frankie Degree

The Bronx,NY

Summary

Proven Customer Service Representative at CFSC Community Financial Service Center, adept in conflict resolution and critical thinking, significantly enhanced customer loyalty through empathetic service and expert problem-solving. Skilled in data entry and customer relations, I excel in high-pressure environments, driving satisfaction and repeat business. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

CFSC Community Financial Service Center
03.2023 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Explorations Academy
Bronx, NY
06.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency

Certification

  • Eight Hour Pre-Assignment Training Course - 01/31/2024
  • Sixteen Hour Pre-Assignment Training Course - 02/01/2024 - 02/02/2024

Timeline

Customer Service Representative

CFSC Community Financial Service Center
03.2023 - 12.2023

High School Diploma -

Explorations Academy
Frankie Degree