Frankie Foster

• Routed roadside assistance requests to vendors and technicians based on urgency and location.
• Documented work orders, updates, and service notes accurately in fleet tracking systems.
• Scheduled repair appointments and communicated equipment status to drivers, shops, and operations teams.
• Assisted maintenance teams with parts coordination, call handling, and daily workflow support.
• Enhanced communication between departments through consistent updates on maintenance progress and anticipated completion times.

• Scheduled service appointments and coordinated repair order flow to support efficient shop operations.
• Communicated vehicle concerns, inspection findings, and repair recommendations with clarity and professionalism.
• Prepared accurate estimates and documented customer authorization before work began.
• Tracked service status updates and relayed timeline changes to improve customer confidence.
• Collaborated with technicians and parts teams to resolve issues and keep vehicles moving through service.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Reviewed repair orders for completeness, accuracy, and proper labor, parts, and billing details.
• Managed customer concerns and escalations while maintaining consistent, high-quality service experience.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.

• Used service systems to update records, verify information, and support smooth handoff between teams.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded proactively and positively to rapid change.
• Cross-trained and backed up other customer service managers.
• Sought ways to improve processes and services provided.

Currently enrolled at Chattanooga State Community College, completing prerequisite coursework for the Radiologic Technology program with the goal of becoming a Registered Radiologic Technologist (Rad Tech). Developing a strong foundation in healthcare, medical terminology, and patient care while preparing for a career in medical imaging.

Graduated with a 3.8 GPA and completed coursework in automotive technology, gaining foundational knowledge of vehicle systems, maintenance, diagnostics, and repair. Developed strong problem-solving skills and technical knowledge through hands-on learning.