Frankie Gutierrez
Houston,TX
Summary
Dedicated culinary professional with extensive experience in food preparation, knife handling, and maintaining impeccable kitchen cleanliness. Proven ability to enhance kitchen efficiency through strong organizational skills, supporting chefs in delivering high-quality dishes. In-depth knowledge of food safety protocols ensures compliance with industry standards while fostering a collaborative team environment. Committed to promoting teamwork and excellence in food service.
Overview
9
9
years of professional experience
Work History
Prep Cook
Truth BBQ
05.2024 - Current
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Trained and assisted new kitchen staff members.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
Bank Teller
Wells Fargo
05.2023 - 05.2024
- Built and maintained friendly relationships with bank patrons to create a great work environment.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Adhered to opening and closing policies making sure every detail was followed.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on use of banking website and mobile apps.
Cashier/ Business center
H-E-B
10.2021 - 04.2023
- Maintained a high level of efficiency in regard to scanning items and getting customers through the lines quickly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted with any tasks asked of myself including deep cleaning, organizing, and retrieval of items.
- Processed money orders and transfers, auto tag purchases and lottery ticket sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Tasting Room Associate/ Warehouse Associate
Maryhill Winery
06.2020 - 01.2021
- Managed both the tasting room and the warehouse inventory, ordering and re-stocking as needed within budget.
- Assisted guests with giving educated recommendations for their personal taste as well as giving suggestions on wine pairings that would complement various meals.
- Safely used a forklift in the warehouse to replace old wine vintages, restocked pallets and received new inventory.
- Aided in the development of seasonal tasting menus, incorporating new wine releases and customer preferences.
- Constantly maintained a clean environment in both the tasting room and warehouse by meeting all health and cleanliness standards.
- Responsibly drove the company van to load and pick up pallets of valuable wines.
- Successfully completed various tasks in order to keep the tasting room and warehouse running at peak capacity.
- Conducted private tastings for VIP clients, showcasing the exclusive wines in an intimate setting.
Service Experience Specialist
Nordstrom
06.2019 - 04.2020
- Processed sales, returns and exchanges in a timely manner.
- Assisted customers in picking up their orders and handled any issues necessary in a professional way.
- Responsibly counted, secured, and handled money, ensuring money was properly distributed at the beginning of the day and stored at the end of the night.
- Provided ongoing support for clients, promptly addressing concerns and ensuring continued satisfaction long after initial transactions.
- Identified potential sales opportunities during support interactions, driving revenue growth without sacrificing quality of service experience.
- Established lasting relationships with customers, fostering trust and loyalty through attentive service and follow-up interactions.
- Utilized advanced troubleshooting techniques to resolve complex issues quickly, minimizing downtime for clients.
Barista
Nordstrom E-BAR
05.2016 - 06.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Associates degree - Communications
De Anza College
Cupertino, CA01.2017
High School - undefined
Milpitas High School
Milpitas, CA01.2013
Skills
- Attention to detail
- Cleaning and organization
- Customer service
- Safe food handling
- Efficient multitasking
- Following instructions
- Critical thinking
- Conflict resolution
Timeline
Prep Cook
Truth BBQ
05.2024 - Current
Bank Teller
Wells Fargo
05.2023 - 05.2024
Cashier/ Business center
H-E-B
10.2021 - 04.2023
Tasting Room Associate/ Warehouse Associate
Maryhill Winery
06.2020 - 01.2021
Service Experience Specialist
Nordstrom
06.2019 - 04.2020
Barista
Nordstrom E-BAR
05.2016 - 06.2019
High School - undefined
Milpitas High School
Associates degree - Communications
De Anza College
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